DMe Customer Success Manager
$102.68/h-$112.68/h
Cypress HCMa day ago
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Summary
Cypress HCM is seeking a Senior Customer Success Manager to join their Media and Entertainment team in New York, NY. The role involves building strong partnerships with customers, driving adoption of solutions, and ensuring they realize value from their investment.
About the Role
As a Senior Customer Success Manager, you will be accountable for the overall success of customers, including renewal readiness, utilization of solutions, customer health, and satisfaction. You will act as the main point of contact throughout the customer post-sales lifecycle, define measurable success plans, and ensure cohesive communication across internal and customer audiences. Your responsibilities will also include collaborating with senior account collaborators, delivering exceptional customer experiences, inspiring innovation, identifying customer risks, and leading initiatives for continuous improvement.
About You
Required:
- Proven experience in customer success or account management roles.
- Strong communication and interpersonal skills.
Preferred:
- Experience in the Media and Entertainment industry.
- Ability to work in fast-paced environments and manage multiple priorities.
Benefits
- Competitive salary range of $102.68 - $112.68 per hour.
- Opportunity to work in a dynamic and innovative team.
Cypress HCM
At Cypress, we deliver top talent to your doorstep. Our nationwide reach and industry expertise help us precision-match candidates, saving you time and frustration. Our experts specialize in placing highly qualified employees, ensuring a perfect fit that not only boosts individual career paths but also enhances organizational productivity.
New York, NY