About the Role

As a Support Desk Engineer – Tier 1, you will be responsible for providing professional, timely, and polite support to clients. Your daily tasks will include troubleshooting a wide range of computer and network-related problems, managing ticket statuses, and ensuring service delivery adheres to company standards. You will also be expected to stay current with system information and collaborate with co-workers to ensure speedy resolution of tickets.

About You

Required:

High School Diploma or GED.
One or more years of experience in network / IT systems and troubleshooting.
Proficiency with information technology regarding both hardware and software.
Working knowledge of Microsoft server and desktop operating systems, specifically Server 2008 and later and Windows 7 and later.
Basic networking knowledge including switches, routers, firewalls, VLANs, wireless, Active Directory, Exchange, O365.
Good oral and written communication skills.
Good problem-solving skills.

Preferred:

IT industry certifications, specifically Microsoft and Cisco.

Endurance IT Services is a locally owned IT Services firm specializing in serving businesses in Hampton Roads and the Commonwealth of Virginia. Endurance offers a wide range of IT Services, utilizing proven methodologies to achieve world-class results. Endurance IT Service’s principals have over 40 years of collective Information Technology Consulting industry experience. In that time they have served numerous Small, Medium, Large & Enterprise clients in a variety of industries by bringing proven practices to the design and deployment of state of the art network systems that truly solve business problems. These engagements have provided our clients bottom line results. For a more detailed description of Endurance IT Services, including our company background, leadership team, client list, and career opportunities, and/or our service offerings, please tour the site and feel free to contact us with any questions you might have. Endurance IT Service’s principals have over 40 years of collective Information Technology Consulting industry experience. In that time they have served numerous clients in a variety of industries by bringing proven practices to the design and deployment of state of the art network systems that truly solve business problems. These engagements have provided our clients bottom line results. For a more detailed description of Endurance IT Services, including our company background, leadership team, client list, and career opportunities, and/or our service offerings, please tour the site and feel free to contact us with any questions you might have.

DOD Skillbridge- Support Desk Engineer

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Summary

About the Role

About You