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Job Analysis:
The E-Commerce Business Analyst role at Watts is fundamentally designed to ensure the seamless, efficient operation and continuous enhancement of the company’s B2B and D2C e-commerce platforms, particularly those built on Adobe Commerce/Magento or comparable platforms like Shopify and Optimizely. The core responsibility revolves around daily operations oversight—managing product catalogs, pricing, promotions, and maintaining website health and performance—as well as strategic product management tasks that involve backlog grooming, roadmap development, and translating business needs into actionable technical specifications. This requires a candidate who is not only technically adept with e-commerce platforms and familiar with SEO, SEM, ERP integrations, and order fulfillment processes but who also excels at bridging communication across cross-functional teams and senior leaders. Given the emphasis on collaboration with IT, vendors, and business teams, the role demands strong interpersonal skills and adaptability to navigate project complexities and uncertainties. Success in this role means driving incremental revenue through feature innovation, ensuring error-free customer experiences, and aligning multiple stakeholders towards shared goals. Moreover, the candidate will regularly face challenges such as resolving platform issues impacting customer journeys, managing ERP migrations, and maintaining synchronization between technical and business priorities. Demonstrable experience with product testing (like UAT), reporting, and managing multi-store environments signals a strategic orientation that goes beyond operational execution to long-term e-commerce growth. Ultimately, performance will be measured by improvements in site functionality, uptime, user experience, and smooth execution of platform transitions within budget and time frames.
Company Analysis:
Watts is a well-established global leader in water solutions, boasting a robust legacy of 150 years and a diversified product portfolio serving residential, commercial, municipal, and industrial sectors. As a publicly traded company, its strategic priorities emphasize growth, commercial and operational excellence, integration under a unified brand philosophy (“One Watts Water”), and fostering a culture centered on talent and performance. This context makes the E-Commerce Business Analyst role pivotal for supporting growth objectives via digital channels that can scale alongside Watts’ broadening market reach and innovation efforts. The company’s culture is described as team-oriented and supportive, valuing quality and mutual respect, which suggests the environment will reward individuals who communicate clearly, build strong relationships, and consistently deliver results that align with long-term strategic goals. Innovation and sustainability are also evident themes; the company is deeply mission-driven to provide clean water, so the digital commerce platforms likely play a growing role not just commercially but also in advancing this mission. The successful candidate can expect to operate within a mid-level role reporting to a senior manager, interfacing heavily with IT, business functions, and vendors—offering visibility and influence but requiring excellent stakeholder management skills. Given Watts’ public company status and its defined five-part global strategy, this role is more than an operational backfill; it is a strategic hire aimed at expanding and optimizing e-commerce capabilities as part of broader growth and commercial excellence initiatives. Candidates aligned with this mission, who thrive in collaborative and iterative environments, and who bring both technical proficiency and business acumen will find strong opportunity for career growth at Watts.