Search for Application Support Specialist roles in North Carolina, specifically focusing on EHR systems, with a preference for hybrid work, requiring proven leadership skills, and involving contract positions.

Okay, I've searched for Application Support Specialist roles in North Carolina focusing on EHR systems, offering hybrid work, requiring leadership skills, and specifically for contract positions. I have found 27 opportunities for you.

Application Support Specialist

North Carolina

Healthcare IT

Hybrid

Contract

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Application Support Specialist role at Sunrise Systems is fundamentally about ensuring seamless operational support for the Epic Electronic Health Record (EHR) system. This position involves troubleshooting complex issues, particularly during 2nd shift operations, which suggests a critical need for reliable leadership and quick problem resolution during possibly high-stress hours. Core responsibilities include serving as an escalation point for incidents, guiding helpdesk staff, and managing the ServiceNow queue—all of which are vital for upholding service level agreements (SLAs). Ensuring comprehensive documentation and actively contributing to the knowledge base link back to the company’s emphasis on providing superior service and support, reflecting its longstanding commitment to exceeding client expectations. Candidates will likely face challenges relating to team dynamics and the demands of effective communication across functions, which requires not only technical prowess but also keen interpersonal skills. Success in this role would be abundant in fostering a capable team that maintains high standards in both service delivery and operational troubleshooting within the healthcare IT landscape, positively impacting the efficiency of patient care systems.

Company Analysis:

Sunrise Systems occupies a strategic position in the staffing industry, specializing in IT consulting and services for Fortune 500 companies and U.S. Government agencies, which suggests it has a robust reputation and established relationships in its field. Their commitment to delivering world-class staffing solutions indicates a strong customer-focused ethos and implies that the Application Support Specialist will be instrumental in maintaining this reputation by providing excellent operational support in healthcare IT environments. Company culture likely values expertise, proactivity, and the ability to exceed client expectations, as reflected in their emphasis on reliable service delivery. The role sits at a pivotal point, acting as the liaison between technical teams and user-facing helpdesk staff, providing visibility to leadership on operational challenges. This position serves the company's goals of maintaining and enhancing client relationships through effective staffing solutions, emphasizing a blend of strategic oversight and hands-on technical support.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you faced a challenging technical issue with an EHR system. How did you resolve it?
Describe your approach to mentoring junior team members. Can you share an example of how you helped someone improve their skills?
Can you discuss a time when you had to escalate a situation due to SLA concerns? What steps did you take and what was the outcome?
How would you handle a situation where the helpdesk team is overwhelmed with unexpected service requests during a shift?
What specific steps would you take to ensure that the ServiceNow queue is effectively managed during your shift?
In your experience, what are the most common issues that arise during Epic EHR go-lives, and how do you typically address them?
Imagine you are leading your team through a peak time with multiple simultaneous incidents. How would you prioritize tasks?
You have received reports of a recurring issue within their EHR system that hasn't been resolved. What steps would you take to identify the root cause and find a solution?
Why are you interested in working at Sunrise Systems specifically, and how do you align with their mission?
What have you learned about Sunrise Systems' approach to managed staffing solutions that you find appealing?
How do you think your previous experience in healthcare IT can contribute to the goals of Sunrise Systems?
What do you consider the most important qualities for someone in an Application Support Specialist role at Sunrise Systems?
Are there any specific tools or methodologies you would enhance or implement within the EHR support team?
What kind of support do you think is essential during an EHR upgrade or a go-live scenario?
What questions do you have regarding collaboration with other teams at Sunrise Systems during major issues?

Job Details

Overview Company

EHR Helpdesk Shift Lead

Sunrise Systems, Inc.

17 days ago

Highlight

HybridContractorMid

Summary

Sunrise Systems, Inc. is seeking an Application Support Specialist to join their team in North Carolina. The role involves leading 2nd shift operations and providing expert-level support for Epic EHR systems.

About the Role

As an EHR Helpdesk Shift Lead, you will serve as the escalation point for Epic-related incidents and service requests. You will provide expert-level support, coordinate with application and infrastructure teams, lead and mentor helpdesk staff, oversee the ServiceNow queue to ensure SLAs are met, support Epic go-lives, upgrades, and TDRs, and maintain documentation while contributing to the knowledge base.

About You

Required:

Proven experience supporting Epic EHR.
Strong leadership and troubleshooting skills.
Familiarity with ServiceNow and healthcare IT environments.

Sunrise Systems, Inc.

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our in-depth industry expertise, insights, and global resources, we've partnered with our clients to connect them with top professionals across several different industries. At Sunrise Systems, we provide cost-effective Managed Staffing Solutions, Information Technology, and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.