Okay, I've searched for Endpoint Engineer roles in Cleveland, OH, with a hybrid work model, targeting your experience of over 3 years in IT, focusing on desktop automation and customer support. Additionally, I filtered for companies that offer comprehensive benefits. I found 27 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Endpoint Engineer role at Charter Steel is fundamentally geared towards enhancing user experience through effective hardware and software delivery within the company's IT infrastructure. This person is expected to analyze, design, develop, and support the desktop computing environment, ensuring that it remains stable, secure, and up-to-date. Major responsibilities include managing desktop images, software deployments, and patching, which are critical for maintaining operational efficiency, particularly given the 24/7 nature of the manufacturing environment. Expectations include not just technical acumen, such as proficiency in tools like Microsoft Endpoint Configuration Manager, but also soft skills like communication and customer service, essential for collaboration with various departments. The candidate will face challenges, such as balancing project demands with immediate support needs and continuously improving processes to prevent recurring issues. Success will likely be measured by the smooth operation of end-user environments, the efficacy of automated processes, and the reduction of support incidents, all within the first 6 to 12 months.

Company Analysis:

Charter Steel operates in the specialized steel production industry, focusing on products that emphasize sustainability through extensive recycling practices. As a leader in the North American market for cold heading quality steels, the company is positioned favorably as an innovator while maintaining family-owned values that stress growth and improvement. This culture likely manifests as a commitment to sustainability and quality, valuing employees who can adapt and contribute creatively to challenges. The Endpoint Engineer position, based in either Mequon, WI or Cleveland, OH, fits within a cross-functional team environment, highlighting the company's collaborative approach. Employees in this role will likely engage directly with leadership, particularly as continuous improvement projects become a priority for enhancing operational efficiency. Therefore, not only does this role support the organization’s immediate technology needs, but it aligns with Charter Steel’s broader goals of sustainability and innovation.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to solve a complex technical issue in an end-user computing environment. What was the problem, and how did you resolve it?
• Can you describe an experience where you worked on a team to implement a new technology? What was your role, and what was the outcome?
• Describe a situation where you had to adapt your technical approach based on shifting project priorities. How did you manage that?
• How do you prioritize tasks when faced with numerous support requests from users? Can you give an example from your previous experience?
• What strategies do you use for maintaining desktop images and managing software updates? Could you walk us through your process?
• Can you explain how you would implement patch management in a Windows environment? What tools would you rely on?
• How have you utilized automation in managing end-user computing environments? Please provide a specific instance.
• Imagine you are tasked with deploying a new software application across many desktops. What steps would you take to ensure a smooth rollout?
• You notice a spike in break-fix incidents in an area of your responsibility. How would you investigate and address this trend?
• Why are you interested in working at Charter Steel, and how do you think your skills align with our mission and values?
• How do you stay updated on the latest technologies relevant to end-user computing? Can you give an example of how you've applied a new technology in your work?
• If you were to lead a continuous improvement project here, what area would you focus on and why?
• What are your thoughts on sustainability in technology, especially in a manufacturing environment like Charter Steel?
• What questions do you have for us about our approach to IT challenges in the manufacturing space or our company culture?