Engineer
$80/h-$100/h
2 days ago
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OnsiteFull-timeMid
Summary
Netrio is seeking a Managed Services Engineer to join their team in Buffalo, NY. The role involves serving as a senior technical expert and escalation point for complex client issues across infrastructure, networks, and systems.
About the Role
As a Managed Services Engineer, you will be responsible for ensuring the stability, performance, and security of client environments while providing exceptional customer service and strategic IT guidance. Your daily tasks will include managing escalations, mentoring junior staff, diagnosing advanced problems, and collaborating with clients and internal teams to deliver reliable and secure solutions.
About You
Required:
- Minimum 5+ years of experience in an IT support or engineering role, preferably within a Managed Services Provider (MSP) environment.
- Expert-level knowledge of Microsoft Windows Server (Active Directory, DNS, DHCP, Group Policy).
- Strong proficiency in virtualization platforms (VMware, Hyper-V) and cloud infrastructure (Azure, AWS).
- In-depth understanding of networking principles including firewalls, VLANs, VPNs, and routing/switching.
- Strong troubleshooting skills across hardware, software, and network layers.
- Excellent verbal and written communication skills, with the ability to engage clients professionally.
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
- Ability to travel to client locations for on-site work.
Preferred:
- Experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms.
- Certifications such as MCSE, CCNP, VCP, or AWS Certified Solutions Architect.
- Familiarity with ITIL framework and best practices for managed service delivery.
- Demonstrated ability to automate tasks using scripting languages (PowerShell, Python, etc.).
- Proven success mentoring junior engineers and contributing to team development.
Netrio
Netrio is a full-service managed service provider (MSP) and managed security service provider (MSSP) exclusively focused on the IT needs of small and mid-market enterprises. Our end-to-end portfolio of services includes managed IT infrastructure, cybersecurity, cloud, network operations (NOCaaS), connectivity and voice, and custom application development. The company has offices in Texas, New York, Minnesota, and Northern Ireland and supports customers throughout North America.
Buffalo, NY