Highlight
Summary
About the Role
About You
- Bachelor's degree in Computer Science, Information Systems, or a related field preferred, or equivalent experience.
- At least three (3) years of experience in application support.
- 3-5 years of experience in application support, preferably with ERP or CRM systems.
- Hands-on experience troubleshooting application issues and working with technical teams to resolve them.
- Strong understanding of ERP and CRM platforms, with SugarCRM experience preferred.
- Knowledge of incident management, system monitoring tools, and issue resolution workflows.
- Excellent communication and problem-solving abilities.
- Strong interpersonal skills with the ability to collaborate effectively across teams.
For four decades, Captive Resources has provided mid-market companies the ability to become insurance company owners rather than insurance buyers and to lower their total cost of risk. We do this through the creation, development, and oversight of member-owned group captive insurance companies. Captive Resources currently advises 48 casualty and medical stop loss group captives comprised of over 7,000 member-companies and $5.2 billion in annual premium. We support every aspect of the captives we advise, from claims advocacy to operational oversight, risk management, financial services, regulatory compliance, investment services, and more. In addition, Captive Resources has two subsidiaries: Kensington Management Group, Ltd., a full-service captive management firm, and Edgewater Actuarial Insights, LLC, an independent actuarial and management consulting firm servicing the specialized actuarial needs of the captive insurance industry. Statement on Diversity, Equity, and Inclusion: At Captive Resources, we believe that our colleagues deserve fairness, respect, inclusivity, and belonging. We encourage different perspectives, unique ways of thinking, fearless collaboration, and positive communication. Our differences have made us strong and successful, and we embrace diversity, equity, and inclusion. We celebrate our people every day because they are the heart of our company. Captive Resources is proud to be an Equal Opportunity Employer. We prohibit discrimination in employment with respect to any term or condition of employment, including hiring, compensation, advancement, discipline, or termination for our applicants and colleagues.