Enterprise Customer Success Manager
MaintainXHighlight
Summary
About the Role
About You
- 5+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business.
- 5+ years of experience in customer facing roles, preferably in a software company.
- Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles.
- Proven track record of driving customer success and retention.
- Strong communication and interpersonal skills.
- Experience conducting product demonstrations and training sessions.
- Analytical mindset with experience using data to drive decisions and improve customer success.
- Comfortable working in a fast-paced, dynamic environment.
Benefits
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A work culture that values meritocracy and celebrates ideas and effort.
MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. We help companies streamline maintenance operations, improve asset management, and empower workers—all while delivering insights that can improve your bottom line. As a mobile-first platform, MaintainX delivers a modern, IoT-enabled solution for maintenance, reliability, and operations teams trusted by over 8k companies worldwide. If you’re looking for an AI-enabled CMMS solution that’s easy to use and implement, look no further. The MaintainX platform manages millions of work orders and assets, and is used by more than 500K frontline professionals globally. We help customers reduce unplanned downtime and increase asset availability, while meeting complex compliance needs and keeping workers safe. Ready to ditch the clipboard? Here's what we can help your team digitize: -Maintenance Work Orders -Preventive Maintenance -Safety Procedures -Safety and Environmental Audits -Multi-site Reporting -IoT & ERP Integrations -Auditing/Inspection Workflows -Training Checklists -Parts Order Management & Vendor Connections We’re proud to serve some of the world’s largest brands, including Duracell, AB InBev, Univar, Cintas, McDonalds, Titan America, and many more. To learn more, please visit www.maintainx.com