Enterprise Customer Success Manager
$80k/y-$88k/y
a day ago
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RemoteFull-time
Summary
Fullpath is seeking an Enterprise Customer Success Manager to join their team in a remote capacity. The role focuses on building relationships with automotive clients and ensuring their success through data-driven strategies.
About the Role
As an Enterprise Customer Success Manager, you will be responsible for managing relationships with dealership clients, analyzing performance data to optimize success, and collaborating with cross-functional teams to meet customer needs. You will also execute frameworks to communicate ROI and minimize churn, while understanding customer business models to provide adaptive insights.
About You
Required:
- Experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs.
- Experience in digital advertising with Google AdWords and Facebook Advertising.
- High level of competency working with data to drive business focus and decision-making.
- Experience working with CRM systems.
- Excellent verbal and written communication skills.
- Legal authorization to work in the United States without the need for employer sponsorship.
Preferred:
- Ability to build and implement follow-up processes.
- Independent problem-solving skills and adaptivity to change.
- Strong work ethic and high energy levels.
Benefits
- Competitive compensation & comprehensive benefits.
- Flexible, family-friendly environment that supports work-life balance.
- 15 vacation days per year to start.
- 80 hours of sick leave.
- 12 paid holidays.
- Paid parental leave.
- 401k.
Fullpath
Fullpath is the automotive industry’s leading enhanced Customer Data Platform (CDP). Fullpath unifies first-party dealership data and activates it by layering powerful AI and marketing automation on top. Dealerships that invest in the platform create exceptional, hyper-personalized customer experiences that drive loyalty and build resilient, lasting business.
Teaneck, NJ