EOC Engineer
Ignite ITHighlight
Summary
About the Role
About You
- A minimum of 3 years of IT experience.
- A bachelor's degree.
- US Citizen.
- Ability to obtain a government public trust clearance.
- Experience with infrastructure and application support using Remedy or other ticketing and incident management systems.
- Familiarity and practical application of ITIL/ITSM principles.
- Excellent customer service aptitude.
- Ability to present to executive management incident debriefs and root cause analysis reports.
- Must be available for on-call support as required.
- Good attention to details.
- Ability to communicate clearly and efficiently to team members and clients, verbally and in writing.
- Willing to work shift duties.
- Must be willing to work on Client Site.
- Experience with Linux Operating Systems.
- Experience with Network and Server monitoring tools.
- Experience supporting federal projects.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Ignite IT is an established leader in providing innovative, integrated AI solutions tailored to large federal agencies. Enriching its core AI expertise, the company also excels in world-class cybersecurity, Agile methodologies, DevSecOps, Cloud services, Low code/No code platforms, and Human Centered Design. With headquarters in Ashburn, Virginia, the company holds CMMI-SVC/3, ISO 20000-1:2018, ISO 27001:2013, and ISO 9001:2015 certifications. We enable mission services that enable Enterprise companies to succeed in digital transformation, protect Border Agents, deploy the Army Reserve and National Guard, providing decision dominance to make America safer. We apply these digital services across the Private and Public Sectors to include include HHS, DHS, AOUSC and Army. We aim to continually raise the bar for our customers to expect more from their digital services. For more information, visit www.igniteitservices.com At Ignite IT, we are dedicated to “Winning the Future Together with You.”