Escalations Representative Sr
$37k/y-$89.7k/y
PNC2 days ago
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RemoteFull-timeEntry
Summary
PNC is seeking an Escalations Representative Sr to join their Treasury Management organization, working remotely. The role involves resolving complex escalated issues with significant customer impact.
About the Role
As an Escalations Representative Sr, you will be responsible for resolving complex escalated issues, coaching junior team members, and balancing customer demands in a fast-paced environment. You will document the resolution process, act as a subject matter expert, and advocate for customers while identifying trends that negatively impact customer experience.
About You
Required:
- Associates degree or equivalent combination of education and experience.
- Less than 1 year of professional experience or successful completion of a formal development program.
Preferred:
- Experience with Treasury Management PINACLE.
- Skills in customer complaint resolution, technical support, and problem resolution.
Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) with PNC match and pension plans.
- Paid time off including maternity/parental leave, holidays, and vacation days.
- Educational assistance and wellness programs.
PNC
We’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines
Pittsburgh, PA