Experience Design Vice President - Card Services
4 days ago
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OnsiteFull-timeSenior
Summary
JPMorganChase is seeking an Experience Design Vice President - Card Services to join their team in Wilmington, DE. The role involves shaping the user experience across products and services in the Card portfolio through strategic design initiatives.
About the Role
As an Experience Design Vice President, you will lead the development and execution of design and research strategies for complex projects, ensuring alignment with business objectives and user needs. You will diagram service flows, design wireframes, and prototype interactions, while also mentoring junior designers and fostering a culture of diversity and inclusion. Your role will involve collaborating with cross-functional teams to integrate user experience design into product development processes and analyzing market trends to optimize user experiences.
About You
Required:
- 5+ years of experience in user experience design or similar roles.
- Ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
- Experience in inclusive design and accessibility guidelines.
- Proven ability to develop customer-centric experiences and transformational innovation strategies.
- Advanced understanding of client-side technologies, APIs, and microservices.
- Experience in service design for large scale products and services.
- Proven experience delivering end-to-end seamless customer experiences.
Preferred:
- Design leadership or managerial experience.
- Ability to navigate complex organizational dynamics.
- Strong stakeholder management skills.
- Experience in leading workshops with business partners and cross-functional teams.
Benefits
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms © 2024 JPMorgan Chase & Co. All rights reserved. JPMorganChase is an Equal Opportunity Employer, including Disability/Veterans.
Wilmington, DE