Experience Owner - Fraud Alerts & Case Management
$130k/y-$155k/y
Citizens3 days ago
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HybridFull-timeSenior
Summary
Citizens is seeking an Experience Owner - Fraud Alerts & Case Management to lead the development of their new internal alerts management platform, Oak, as part of the Fraud Redesign initiative.
About the Role
As an Experience Owner, you will define and deliver the product vision and roadmap for Oak, collaborating with business, technology, and analytics teams to prioritize features and ensure timely delivery. You will lead Agile ceremonies, monitor team performance, and support the development of UI prototypes while fostering a customer-centric design approach.
About You
Required:
- 7+ years of experience in product development, digital strategy, or process design.
- Proven ability to set and achieve OKRs.
- Strong knowledge of Agile methodologies and design thinking.
- Experience with process reengineering and automation.
- Ability to synthesize data and research to drive product decisions.
- Excellent communication and storytelling skills.
Preferred:
- Master's degree in a relevant field.
Benefits
- Competitive pay with an annual discretionary bonus opportunity.
- Comprehensive medical, dental, and vision coverage.
- Retirement benefits.
- Maternity/paternity leave.
- Flexible work arrangements.
- Education reimbursement.
- Wellness programs.
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. #MadeReady
Johnston, RI