General Dynamics Information TechnologyHighlight
Summary
About the Role
About You
- Active Secret clearance
- 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
- Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software.
- Experience with Remedy/Help Desk Management Systems.
- BS/BA degree in Computer Science, Information Sciences, or related IT discipline, or equivalent work experience.
- CompTIA Security+ CE certification
- Experience developing and providing Service Level Agreements and Help Desk deliverables.
- Progressive experience in the management of a technical support team.
Benefits
- Comprehensive benefits and wellness packages including medical, dental, and vision coverage.
- 401K with company match.
- Paid time off including vacation, sick leave, and holidays.
- Full-flex work week to manage work-life balance.
GDIT is a global technology and professional services company that delivers solutions, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. GDIT is part of General Dynamics, a global aerospace and defense company. We have shared our clients’ sense of purpose for over half a century and have a have a unique understanding of their missions, complex environments, and a rapidly changing world. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.