Field Client Advocacy Manager
$100k/y-$140k/y
Rithum3 days ago
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OnsiteFull-timeSenior
Summary
Rithum is seeking a Field Client Advocacy Manager to join their team in Atlanta, GA. The role involves building and managing a scalable client advocacy program to turn client success into a strategic growth engine.
About the Role
As the Field Client Advocacy Manager, you will develop and execute a global client advocacy strategy, partner with Field Marketing & Events Managers, conduct client intake interviews, maintain an advocate database, drive event-driven story capture, coordinate advocacy asset production, and manage Customer Advisory Boards. You will collaborate cross-functionally to amplify client stories and continuously refine advocacy processes.
About You
Required:
- 5+ years of experience in B2B marketing within a technology, software, or ecommerce organization.
- Demonstrated experience identifying and developing client stories.
- Proven track record collaborating with Sales and Client Success to drive measurable business outcomes.
- Experience supporting or integrating client advocates into industry events.
- Strong understanding of core marketing and pipeline metrics.
- Hands-on experience with CRM and marketing tools.
- Excellent project management, communication, and organizational skills.
- Demonstrated ability to build relationships with senior stakeholders.
- Proven experience designing and managing a Client Advisory Board.
Preferred:
- Ability to perform work during US Eastern Time (ET) or Central Time (CT) hours.
- Bachelor's degree in marketing, communications, business, or related field.
- Experience in SaaS, ecommerce, retail, or marketplace technology environments.
- Prior experience managing a formal client advocacy or reference program.
- Experience working with third-party review platforms.
- Experience with event management tools and platforms.
- Experience collaborating with global or regional teams.
Benefits
- Medical, dental and vision benefits starting on Day 1.
- A 6% 401(k) match.
- Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, and more.
- 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave.
- Accident, critical illness, and hospital indemnity insurance.
- Pet insurance.
- Legal assistance and identity theft insurance plans.
- Life insurance 2x salary.
- Access to the Calm app and the Employee Assistance Program.
- $65/month Remote work stipend for internet.
- Culture and team-building activities.
- Tuition assistance.
- Career development opportunities.
- Charitable contribution match up to $250 per year.
Rithum
Rithum™ is the industry’s most influential and trusted commerce network,helping brands, suppliers, and retailers work together to deliver connected e-commerce experiences. The Rithum platform helps brands and retailers accelerate growth, optimize channel operations, scale product offerings and enhance margins. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Visit www.rithum.com Rithum is the new brand representing the culmination of several brands including CommerceHub, ChannelAdvisor, Dsco, and Cadeera.
Atlanta, GA