Field IT Technician (911 Call Centers) 2 - Delaware
$26/h-$33/h
Intrado3 days ago
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OnsiteFull-timeEntry
Summary
Intrado is seeking a Field IT Technician (911 Call Centers) 2 to join their team in Wilmington, DE. The role involves maintaining 911 call handling and dispatch systems throughout Delaware.
About the Role
As a Field IT Technician, you will be responsible for traveling to customer sites for maintenance and troubleshooting of software and hardware related to 911 call handling systems. You will provide onsite training for products, troubleshoot compatibility issues, and offer remote support as needed.
About You
Required:
- High school diploma or GED required.
- Minimum 2 years of technical customer service experience required.
- Minimum 2 years experience with networking, Windows based servers and workstations required.
- Basic knowledge of Word and Excel required.
Preferred:
- Bachelor's degree from an accredited college or university in MIS or Computer Science preferred.
- Minimum one year installation or software training experience preferred.
- Minimum 1 year experience with Oracle and SQL preferred.
- Certifications (e.g. CCNA, CCNP, MCSE) preferred.
- Telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS) preferred.
Benefits
- Comprehensive benefits package including medical, dental, vision, life and disability coverage.
- Paid time off and a 401(k) retirement plan.
- Paid parental leave and access to a robust library of personal and professional training resources.
- Employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection.
- EAP (Employee Assistance Program) that includes free mental health resources/support.
Intrado
Intrado is dedicated to saving lives and protecting communities, with a mission to provide comprehensive support in preparing for, responding to, and recovering from critical events. Committed to being the world's leading provider of emergency response solutions, we focus on continuous innovation and excellence in serving and safeguarding communities.
Wilmington, DE