Field Service Engineer 2 Afton, Texas
$72k/y-$93.5k/y
Dell Technologiesa day ago
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OnsiteFull-timeSenior
Summary
Dell Technologies is seeking a Field Service Engineer 2 to join their team in Afton, Texas. The role involves providing on-site technical support, installation, configuration, and maintenance of hardware and software for clients.
About the Role
As a Field Service Engineer 2, you will be responsible for delivering outstanding on-site support, diagnosing and resolving customer issues, and collaborating with various teams to ensure seamless service. Your daily tasks will include triaging issues, executing plans of action, documenting service reports, reseating or replacing parts, and performing server testing and validation.
About You
Required:
- 5+ years of professional experience, plus either an Associate's Degree in a technical discipline or an equivalent combination of professional experience and education.
- Experience delivering technical Field Services supporting hardware and software at client sites.
- Experience in a customer-facing role, including successfully reporting and presenting to all levels of the organization.
- Experience working in locations with a large, concentrated deployment of assets and experience with networking and Fiber.
- Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks.
Preferred:
- Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)).
- Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent.
Benefits
- Comprehensive benefits package including health, dental, and vision coverage.
- Opportunities for career growth and development.
Dell Technologies
Technology drives human progress. This tenet is the core of our business and vision. Our customers and team members are integral to our continuing success as we provide the essential infrastructure for organizations to transform their digital futures.
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