Okay, I've searched for Field Service Specialist roles in Minnesota and nearby states, requiring 5+ years of experience, in the medical devices industry, for remote positions, with 100% travel. I have found 47 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The role of Field Service Specialist at Natus Medical is fundamentally about enhancing patient care through the effective deployment and maintenance of innovative neurodiagnostic devices. This individual is entrusted with the installation, servicing, and training of neurology products that are critical in clinical settings. This not only involves technical acumen but also the ability to build strong relationships with clients, acting as a trusted ambassador for the Natus brand. Candidates will need to manage diverse responsibilities, from troubleshooting complex hardware and software issues to conducting customer training sessions. The emphasis on 100% travel underscores the autonomy expected in this role, placing the specialist in various healthcare environments, which requires adaptability, problem-solving skills, and confidence in technical proficiency. Success in this role is likely to be measured by the candidate's ability to enhance customer satisfaction, minimize downtime for medical devices, and effectively communicate technical solutions to non-technical stakeholders.

Company Analysis:

Natus Medical operates within the specialized field of medical technology, focusing on neurodiagnostic equipment and solutions. It stands as a reputable entity with a long-standing legacy of innovation, positioning itself as a trusted partner to healthcare providers worldwide. This legacy means that the company values long-term relationships and reliability, traits that are crucial for someone in the Field Service Specialist role. The work culture at Natus appears to prioritize respect and inclusivity, promoting a collaborative environment where all voices are valued. As such, alignment with these core values will be key to thriving within the company. The Field Service Specialist will work autonomously yet should remain deeply integrated with cross-functional teams, particularly Engineering and Operations, to relay feedback on product performance. The role serves the strategic objective of Natus to enhance operational efficiency and customer satisfaction, ensuring that healthcare facilities can depend on well-functioning medical devices.

Absolutely. Here are some mock interview questions that could come up:

• Describe a challenging installation project you managed. What obstacles did you face and how did you overcome them?
• Can you give an example of a time when you had to troubleshoot a technical issue under pressure? What steps did you take?
• Tell me about a time you trained a customer on a complex product. How did you ensure they understood the material?
• What experience do you have in building customer relationships in your previous roles? Can you share a specific example?
• How would you approach installing a new neurodiagnostic system in a busy clinical environment?
• What diagnostic tools or software have you used in previous field service roles? How did they help you in your work?
• How do you stay updated with advancements in medical device technology and troubleshooting techniques?
• Imagine a scenario where you arrive at a facility, and the equipment is not functioning as expected. What would be your first steps?
• If you were asked to conduct a training session for a group of clinicians, what key elements would you focus on to ensure they feel confident using the equipment?
• Why do you believe your background in medical devices makes you a strong candidate for this position with Natus?
• What interests you about working at Natus Medical, and how do you see your values aligning with the company's mission?
• What are your thoughts on the importance of inclusivity and respect in the workplace, particularly in a field like medical technology?
• At Natus, we emphasize strong customer service. If a customer expresses dissatisfaction, how would you handle that situation?