Okay, I've searched for Field Service Technical Support roles in Houston, TX, requiring at least 1 year of experience in troubleshooting and repair, providing customer technical support, and candidates with an Associates degree or technical training. I have found 45 positions for you.

Sure. Here's the analysis:

Job Analysis:

The UPS Field Service Technical Support position at Toshiba International Corporation fundamentally aims to ensure high-quality customer service, focusing on troubleshooting, repairing, and supporting Toshiba's diverse product line, which includes motors, motor controls, and power electronics. The ideal candidate will engage regularly with customers over the phone, performing both remote assistance and on-site repairs, ensuring that they adhere to the company's commitment to quality and reliability. Successful candidates will need to demonstrate solid technical knowledge while also effectively training customers and internal personnel on complex product applications. The role requires maintaining accurate documentation and a technical support database, indicating a need for organized, detail-oriented individuals who can work methodologically. Challenges may include navigating technical issues that require fast problem-solving skills, dealing with potentially high-stress situations when interacting with customers, and ensuring that all tools and documentation are in order when working in the field. Key performance indicators (KPIs) may involve customer satisfaction rates, accuracy of service reports, and the efficiency of troubleshooting and repair times within the first 6–12 months.

Company Analysis:

Toshiba International Corporation occupies a pivotal position within the general industrial sector, specifically as a leader in high-quality motors and power electronics. The company’s emphasis on integrated manufacturing processes and commitment to quality sets a high bar for performance expectations across all roles, including the UPS Field Service Technical Support position. The culture is likely characterized by a focus on reliability and innovation; employees are expected to be proactive in learning and adapting to the latest technologies in electrical product design and support. Given the cross-functional nature of the role, the candidate may collaborate with engineering, manufacturing, and sales teams, providing a platform for visibility and influence within the organization. As part of a larger subsidiary focused on diverse applications from renewables to HVAC, this position plays a critical role in achieving the company’s broader objectives of customer satisfaction and product excellence. Ultimately, this role is strategic for maintaining customer trust and the company’s reputation as a quality-driven entity in a competitive marketplace.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a difficult technical issue. What steps did you take to resolve it?
• Describe a situation where you trained someone on a technical process. How did you ensure they understood the material?
• Can you provide an example of when you had to manage multiple priorities? How did you approach that situation?
• What tools and techniques do you typically use for electrical troubleshooting?
• How do you ensure you are up-to-date on the latest technologies and products within your area of expertise?
• What steps would you take if you received a service call that involved a potentially dangerous electrical issue?
• Imagine you are addressing a complex customer complaint about a product malfunction. How would you handle the conversation?
• If you were in the field and suddenly faced a situation where you had no access to important documentation, how would you proceed?
• Why are you interested in working at Toshiba International Corporation specifically?
• How do your values align with our company's mission of providing high-quality products?
• What excites you the most about the engineering and manufacturing processes at Toshiba?
• What do you want to know about our team structure and how this role fits within it?
• What resources do you rely on for professional development in the field of electrical engineering and service?