Field Services Engineer
KUKA19 hours ago
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OnsiteFull-timeSenior
Summary
KUKA is seeking a Field Services Engineer to join their team in Fremont, CA. The role involves executing robotic/automation jobs, including onsite installation, repair, and follow-up on service escalations, with a heavy travel requirement of 85%.
About the Role
As a Field Services Engineer, you will be responsible for troubleshooting, repairing, and supporting KUKA equipment both in-house and on-site. You will maintain accurate records of service calls, manage inventory of service parts, and seek sales opportunities while ensuring customer satisfaction. The role requires frequent travel to customer sites, often on short notice, and involves providing on-the-job training and mentoring for upcoming Field Service Technicians.
About You
Required:
- Bachelor's degree in Electrical Engineering, Computer Science, Mechanical Engineering, or a related field.
- Five years of related technical/engineering experience or equivalent combination of education and experience.
- Ability to read and interpret mechanical, electrical, and electronic prints and technical documentation.
- Valid driver's license and passport.
Preferred:
- Knowledge of customer service fundamentals for phone and face-to-face contact.
- PC skills/knowledge in MS Office, Internet, and email.
KUKA
KUKA is a global automation corporation with sales of around 4 billion euro and around 15,000 employees. The company is headquartered in Augsburg, Germany. As one of the world’s leading suppliers of intelligent automation solutions, KUKA offers customers everything they need from a single source. From robots and cells to fully automated systems and their connectivity in markets such as automotive with a focus on e-mobility & battery, electronics, metal & plastic, consumer goods, e-commerce, retail and healthcare.
Fremont, CA