FIFA (W2) CSR - 1700
Inktel Contact Center SolutionsHighlight
Summary
About the Role
About You
- Excellent interpersonal and verbal skills with clear diction and proper grammar.
- Ability to explain complex processes to customers over the phone.
- Strong desire to help and resolve customer situations.
- Ability to multitask while communicating with customers.
- Prior customer service or troubleshooting experience.
- Proven record of great attendance and teamwork.
Benefits
- Compensation during training at $17.00/hr and production at $17/hr.
- Work from home opportunity with flexible hours.
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: • Sales & Revenue Enhancement • Revenue Protection • Customer Support • Sales Lead Management • Field Sales Support • Account Management • Multi-Lingual Support • Retention & Loyalty • Seasonal & Peak Support • Personalized Self Service • Multi-Channel Email, Chat, & Mobile • Social Engagement Strategy