Search for Financial Counselor roles in Loma Linda, CA with a focus on healthcare, requiring 3 or more years of experience, and excellent customer service skills, in full-time positions.

Okay, I've searched for Financial Counselor roles in Loma Linda, CA focusing on the healthcare sector, requiring 3+ years of experience, emphasizing excellent customer service skills, and available in full-time positions. I found 25 relevant job listings for you.

Financial Counselor

Loma Linda, CA

Healthcare

3 years + Experience

Full Time

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Financial Counselor 2-ED at Loma Linda University Health plays a crucial role in bridging the complex financial landscape of healthcare with the needs of patients in urgent situations. This position isn’t just about processing payments or verifying insurance—it's fundamentally about helping patients navigate financial barriers during some of the most critical moments in their lives. Key responsibilities will require the counselor to engage deeply with patients and their families, guiding them from the moment they enter the emergency department through the discharge process, all while considering the nuances of various insurance plans, eligibility criteria, and healthcare regulations. This role demands both exceptional customer service skills and a robust understanding of financial processes in a healthcare setting, emphasizing both empathy and efficiency. The ideal candidate must not only manage their own workload effectively but also serve as a resource for colleagues, fostering a collaborative environment while addressing financial inquiries. Success in this role will manifest through high patient satisfaction scores, seamless financial processing, and robust relationships with payers and other healthcare providers, contributing to the overall mission of delivering compassionate healthcare.

Company Analysis:

Loma Linda University Health operates as a faith-based academic medical center with a legacy of care that spans over a century. Its standing as a top healthcare institution stems from a commitment to wholeness—addressing physical, mental, and spiritual needs—which resonates strongly with the responsibilities of the Financial Counselor role. This environment is likely fast-paced, where the urgency of emergency care aligns with the pivotal financial support that counselors provide to patients in distress. A strong inclination towards teamwork and integrity underpins the company's culture, promoting collaborative efforts to ensure that patients feel fully supported. The Financial Counselor position sits within a larger framework that prioritizes holistic care and patient-centered service, necessitating adaptability and a keen understanding of both medical and financial complexities. Ultimately, this role aligns strongly with Loma Linda's commitment to educating and equipping staff to excel, setting the stage for meaningful contributions and potential career growth, as the organization continues to expand its influence both locally and globally.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to deal with a difficult financial situation for a customer. How did you handle it?
Can you provide an example of when you worked under pressure to meet deadlines in a healthcare setting?
Describe a situation where you collaborated with a colleague or team to solve a problem. What was your role?
How do you prioritize your workload when managing multiple patients' financial inquiries?
What steps would you take to verify patient eligibility and benefits effectively?
Can you explain your experience with state and federal eligibility regulations?
What tools or software have you used in previous roles to manage patient information and insurance claims?
Imagine you encounter a patient in the emergency department who is confused and overwhelmed by their financial options. How would you approach the situation?
If you learned that a patient was not aware of possible financial aid options available to them, how would you address that?
Why are you interested in the Financial Counselor role at Loma Linda University Health specifically?
What does Loma Linda University Health's mission mean to you, and how would you embody it in your role?
How do you see your experience aligning with the values and culture at Loma Linda University Health?
What do you think is the biggest challenge for financial counselors working in a fast-paced healthcare environment?

Job Details

Overview Company

Financial Counselor II

Loma Linda University Health

11 days ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

Loma Linda University Health is seeking a Financial Counselor 2-ED to join their team in Loma Linda, CA. The role involves assisting patients in the Emergency or Advanced Urgent Care departments with navigating the financial process from MSE to discharge or admission.

About the Role

As a Financial Counselor 2-ED, you will verify benefits, eligibility, and facilitate authorization from payers and medical groups. You will obtain pertinent documentation to support authorization requests and maintain ongoing communication with payers, primary care physicians, and RN service coordinators. You will also create and execute financial contracts with patients and payers for both LLUMC facility and LLUHC professional services according to LLUMC policy.

About You

Required:

Minimum three years customer service experience, preferably in hospital-based registration, physician’s office, Medical Group registration specializing in Managed Care, Medi-Cal, Medicare, and/or California Children's Services.
Excellent Customer Service skills.
Ability to communicate effectively in English, in person, in writing, and on the telephone.
Ability to use a computer, printer, and software programs necessary to the position.

Preferred:

Experience with Federal, State, and County eligibility regulations.

Loma Linda University Health

Loma Linda University Health’s story is one of hope. Our people strongly believe in the work of physical, mental, and spiritual healing. They are also committed to excellence, integrity, and teamwork. We are a faith-based academic medical center in Southern California’s Inland Empire, and since our establishment in 1905, we’ve been a local, regional, national, and international leader in education, clinical care, and research.

Our 18,000 talented healthcare team members work in our system’s six hospitals, providing whole-person, patient-focused care to more than 57,000 inpatients and over a million outpatients annually. Our passion is to bring hope to each patient and family who seeks our help during their most vulnerable moments in life.

U.S. News and World Report ranks Loma Linda University Medical Center as a Top Riverside/San Bernardino metro area hospital. LLU Children’s Hospital and LLU Medical Center — Murrieta are on the U.S. News list of Top Performing Hospitals for Maternity Care and the Newsweek list of Best Maternity Care Hospitals. Our Medical Center and Children’s Hospital nursing teams have also achieved the prestigious Magnet Status recognizing our strong commitment to nursing excellence.

Loma Linda University’s eight professional schools offer more than 100 academic programs designed to prepare thousands of skilled Christian healthcare workers for service in our local area and locations worldwide. Our graduates enter their careers with an intellectual curiosity and a strong foundation of the knowledge and skills needed for their chosen field. The Great Colleges to Work For program has named Loma Linda University as an outstanding place to work six of the last seven years, and has added the University to its Honor Roll of institutions three times.

Loma Linda, CA