Senior Managed Services Engineer
Trace3$69k/y - $100.5k/y
Louisville, KY
11 hours ago
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Senior Managed Services Engineer
$69k/y-$100.5k/y
11 hours agoHighlight
HybridFull-timeSenior
Summary
Trace3 is seeking a Senior Managed Services Engineer (Hybrid) to join their team in Louisville, KY. The role involves supporting managed services clients by delivering advanced troubleshooting, maintaining critical IT infrastructure, and driving operational excellence.
About the Role
As a Sr. Managed Services Engineer, you will own and resolve high-level technical issues with a customer-first mindset, proactively monitor and optimize client network and infrastructure environments, and lead troubleshooting efforts. You will manage and monitor Windows and Linux systems, write and maintain automation scripts, support system availability and security strategies, and collaborate with cross-functional teams to ensure timely issue resolution.
About You
Required:
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field or equivalent work experience.
- Experience with Windows Server, Active Directory, GPO, Folder Redirection, Roaming Profiles.
- Experience with Linux/Unix Systems (Red Hat, Ubuntu, etc.).
- Experience with Office 365, Azure AD, Exchange, and cloud-based identity management.
- Experience with AWS and Azure cloud services.
- Experience with VMware/Hyper-V virtualization platforms.
- Knowledge of network protocols and services: DNS, DHCP, VPN, TCP/IP, VOIP.
- Experience with SNMP, WMI, and systems monitoring.
- Proficiency in PowerShell, Ansible, Python scripting for automation.
- Experience with backup and redundancy tools: Veeam, SolarWinds, native cloud backups.
- IT documentation and knowledge base management.
Preferred:
- Azure Fundamentals or Associate certification.
- AWS Certified Solutions Architect – Associate or equivalent.
- CompTIA Network+ or Security+.
- VMware or Red Hat certifications.
- ITIL Foundation.
Benefits
- Comprehensive medical, dental, and vision plans for you and your dependents.
- 401(k) Retirement Plan with Employer Match.
- 529 College Savings Plan.
- Health Savings Account.
- Life Insurance and Long-Term Disability.
- Competitive Compensation.
- Training and development programs.
- Stocked kitchen with snacks and beverages.
- Collaborative and cool culture.
- Work-life balance and generous paid time off.
Louisville, KY