Founding Value Consultant
$251325/y-$300194/y
Intercom2 days ago
Highlight
HybridFull-timeSenior
Summary
Intercom is seeking a Founding Value Consultant to join their team in San Francisco, CA. The role focuses on quantifying, articulating, and delivering business value as they scale their AI customer service agent, Fin.
About the Role
As a Founding Value Consultant, you will lead strategic value engagements, run discovery sessions with customers, craft ROI analyses, and develop frameworks to measure ROI post-implementation. You will also create a library of customer outcomes, design scalable tools for value-driven engagements, and contribute to thought leadership initiatives that position Intercom as an authority in AI-driven customer support.
About You
Required:
- 5+ years in value consulting, management consulting, sales engineering, or a similar role, ideally in SaaS with AI experience.
- Strong understanding of financial modeling, ROI analysis, and executive communication.
- Experience working with cross-functional teams, especially Sales, Customer Success, and Product Marketing.
Preferred:
- Clear, concise communicator who can simplify complex ideas for senior audiences.
- Curiosity about how AI is reshaping customer support and a desire to help companies adopt it in practical, measurable ways.
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
Intercom
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with two major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: Fin AI Agent: The human-quality AI agent that works with any Helpdesk Intercom Customer Service Platform: The AI-first platform trusted by thousands of support leaders. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.
San Francisco, CA