Search for Front-End Department Head roles in Lady Lake, FL, requiring leadership skills, with experience in retail, for full-time positions, and strong communication skills.

Okay, I've searched for Front-End Department Head roles in Lady Lake, FL, requiring leadership skills and strong communication skills, with retail experience and available for full-time positions. I have found 25 positions for you.

Front-End Department Head

Lady Lake, FL

Senior

Full-time

Leadership

Communication

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Front-End Department Head (FEDH) at PGA TOUR Superstore plays a crucial role in delivering top-notch customer experiences in essential store operations such as the Club Services Desk and checkout areas. This position is fundamentally tasked with ensuring that every interaction a customer has with the store reflects the company’s commitment to exceptional service. Responsibilities include overseeing daily operations, implementing the Experience Game Plan, and supporting sales through strategic merchandise management—all while fostering a welcoming atmosphere for customers. The ideal candidate will need to cultivate strong communication skills to effectively direct team members and contribute to departmental training. The role requires a blend of customer service skills and operational savvy, as it involves everything from hands-on involvement with club repairs to handling cash management during store openings and closings. In this dynamic, fast-paced retail environment, success looks like excelling in driving customer satisfaction, ensuring compliance with store standards, and leading teams with an emphasis on servant leadership and accountability. Problem-solving will be essential, with the FEDH needing to navigate conflicts and multi-priorities while keeping the focus on a seamless customer experience.

Company Analysis:

PGA TOUR Superstore occupies a unique niche as a leader in golf and tennis retail, positioning itself as not only a destination for products but also a hub that embodies the passion of sports enthusiasts. Nestled under the umbrella of the Arthur M. Blank Family of Businesses, the company promotes a family-oriented culture that underlines the importance of its associates. This commitment to people reflects in their core values, emphasizing innovation, inclusivity, and customer service. Candidates should align with this culture which appears to prioritize teamwork and ensures that employees feel valued. The FEDH role is integral to a larger team structure; as a point of contact for both customers and associates, it offers significant visibility within the organizational hierarchy. Given the company's growth trajectory, the FEDH role reflects a strategic commitment to enhancing customer experiences that in turn drive sales and loyalty—crucial for sustaining competitive advantage in a specialty retail market. Thus, aspiring candidates should be prepared not only to manage everyday operations effectively but also to contribute to the long-term vision of growth and community engagement that defines PGA TOUR Superstore.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to handle a difficult customer situation and how you resolved it.
Describe an experience where you had to lead a team through a challenging period. What strategies did you implement?
Can you share an instance where you had to manage multiple priorities at once? How did you ensure everything was addressed effectively?
What do you believe constitutes excellent customer service and how have you applied that in previous roles?
How would you approach training a new team member on the sales floor to ensure they align with the company’s standards?
What strategies would you employ to enhance the customer experience at the Club Services Desk?
How do you keep your team motivated and focused during high-pressure sales periods?
If tasked with improving the efficiency of the checkout process, what specific actions would you take?
Imagine you notice a significant drop in customer satisfaction scores. What steps would you take to address this issue?
Why do you want to work at PGA TOUR Superstore, and how do your values align with the company's mission?
What do you think makes PGA TOUR Superstore unique in the retail landscape and how would you leverage this in your role?
What questions do you have about the company culture and how the team works together?

Job Details

Overview Company

Front-End Department Head

PGA TOUR Superstore

17 hours ago

Highlight

OnsiteFull-timeDirector

Summary

PGA TOUR Superstore is seeking a Front-End Department Head to join their team in Lady Lake, FL. The role involves delivering the best possible customer experience through the Club Services Desk and Front-End operations.

About the Role

As a Front-End Department Head, you will be responsible for supporting and overseeing all Club Services and Front-End operations. Key responsibilities include implementing the Experience Game Plan, executing product conversion processes, handling store returns and checkouts, and adhering to Company Merchandise Standards. You will also act as a Starter (greeter), provide on-floor work assignments, participate in weekly department walks, and ensure compliance with Loss Prevention policies. Additionally, you will be responsible for opening and closing the store, managing cash handling procedures, and driving customer experience and safety.

About You

Required:

Strong listening and interpersonal skills.
Good verbal and written communication skills.
Basic computer skills with a working knowledge of Microsoft Office Suite.
Ability to manage conflict and lead conflict resolution.
Ability to organize multiple priorities.
Leadership skills with a Servant Leadership approach.
High School Diploma or equivalent.

Preferred:

Retail experience.

PGA TOUR Superstore

At PGA TOUR Superstore, golf and tennis’ leading equipment and apparel destination across the United States, our vision to inspire guides all that we do – including how we grow, train and reward our team.

As part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore strives to create a family atmosphere for all of our Associates. We believe in hiring, training and growing individuals who are passionate about our business and embody our company’s core values: put people first, listen and respond, include everyone, innovate continuously, lead by example and give back to others. This commitment to our people, coupled with our expertise in the business, has led us to be one of the fastest growing specialty retailers in the country.

PGA TOUR Superstore is headquartered in metro-Atlanta, Georgia, whose chairman and controlling owner (through AMB Group, LLC) is Arthur M. Blank, owner of the NFL’s Atlanta Falcons and MLS’s Atlanta United and co-founder of The Home Depot.

Lady Lake, FL