Okay, I've searched for Genesys Cloud Engineer roles in Westbury, NY, with a salary of at least $100,000, requiring 5+ years of experience, and available as remote options. I found 35 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The position of Genesys Cloud Engineer at Brighton Health Plan Solutions is fundamentally about designing, implementing, and maintaining cutting-edge Genesys cloud solutions that enhance the operational efficiency of the organization’s contact center. This role is pivotal because it directly supports the company’s mission to transform healthcare access and delivery by ensuring that customer interactions are smooth, efficient, and effective, leveraging advanced technology. The primary responsibilities highlight a need for both technical acumen and collaborative skills; engineers will not only create customized solutions but also work closely with cross-functional teams to understand business requirements, which indicates a need for strong communication and problem-solving skills. Candidates will face challenges such as troubleshooting complex issues in the Genesys environment and optimizing system performance under fluctuating demands. Success in this role will be marked by the ability to implement scalable solutions that align with evolving healthcare needs while maintaining high service quality. The position's autonomy suggests responsibility for critical decision-making regarding system configuration, which means that the candidate must bring both the technical know-how and the foresight to anticipate and address potential operational challenges.

Company Analysis:

Brighton Health Plan Solutions stands at the forefront of healthcare enablement, positioning itself as a transformative player in a rapidly evolving industry. The company, with its emphasis on innovation, customization, and sustainability, serves a diverse clientele including self-funded employers and health systems. This focus on flexibility suggests a dynamic and fast-paced work environment where employees are empowered to develop unique solutions tailored to client needs. The company’s culture emphasizes diversity, inclusion, and belonging, reflecting a contemporary approach to workforce engagement that values individual contributions and lived experiences. This cultural framework should align well with the ideals of the Genesys Cloud Engineer role, as collaboration and communication with various stakeholders are essential. The organizational context hints that this role may be positioned as a crucial contributor to strategic objectives—helping to refine and elevate the user experience within the company’s innovative technology platform. Overall, Brighton's commitment to redefining quality and enhancing healthcare outcomes creates a unique opportunity for the Genesys Cloud Engineer to make significant impacts within the company and its partners.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you had to troubleshoot a complex issue in a cloud-based environment. What steps did you take to resolve it?
• Can you give an example of how you designed a Genesys solution to meet specific business requirements? What challenges did you face?
• How do you prioritize tasks when managing multiple projects with tight deadlines?
• Tell me about a time you had to collaborate with a cross-functional team. What was your role and what was the outcome?
• How familiar are you with configuring call flows and reporting in the Genesys cloud platform? Can you elaborate on your experience?
• What approaches do you take to ensure high availability and optimal performance in a cloud infrastructure?
• Imagine the Genesys system is experiencing downtime, and customer service is affected. How would you approach this situation?
• If a stakeholder requests a new feature that conflicts with current system capabilities, how would you navigate that discussion?
• Why do you want to work for Brighton Health Plan Solutions, and how do you see your values aligning with our mission?
• What excites you about the role of Genesys Cloud Engineer in a healthcare setting?
• What innovative technologies or methodologies do you think could benefit BHPS’s cloud contact center operations?
• Given the importance of diversity and inclusion at BHPS, how do you believe a diverse team can enhance project outcomes in technology?
• Do you have any questions for us about the team structure or culture here at Brighton Health Plan Solutions?