Global AV Service Delivery Manager
EOS IT SolutionsHighlight
Summary
About the Role
About You
- Proven experience in AV service delivery or technical operations management.
- 3-5 years in a similar role.
- Strong leadership and people management skills in a global or multi-site environment.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Data-driven mindset with experience in performance analysis and reporting.
- Familiarity with ITIL or similar service management frameworks.
- Experience with technologies and platforms such as Logitech, Q-Sys, Shure, Samsung, Cisco, Teams, WebEx, Rooms Pro, MTR Admin, and ServiceNow.
Benefits
- Competitive salary range of $150k–$175k.
- Opportunities for professional development and training.
- Commitment to a diverse and inclusive work environment.
EOS IT Solutions is a family-run global technology + logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architectures in 195 countries. As a women-owned business, EOS is registered as a Member Buyer through WEConnect International. Our incredibly diverse team consisting of 2300+ employees worldwide continue to break boundaries through innovative solutions, without limitations due to non-merit factors. As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation + International Deployment. We continue to expand our service offerings into Security, Data Centre, Enterprise Networking, + the latest Smart Building Technologies. Our Managed Services simplify complex processes + improve productivity across all business functions under a single purchase order. With 18 sites worldwide + 8 upcoming entities available this year, EOS has the capabilities and competencies to meet our clients’ IT requirements + expectations on a global scale. To date, we have deployed 150k+ VC-UC solutions throughout Asia, Europe & North/South America. With over 600+ qualified field-based engineers on multiple architectures across multiple locations, we are dedicated to providing exceptional service + technical expertise. EOS’ continuous innovation provides our customers with leading technologies to strengthen their business infrastructures. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners + employees. We are a true International IT provider, and we are proud to deliver our services through global simplicity with trusted transparency.