Global Service Center Analyst
Deel3 months ago
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RemoteFull-timeEntry
Summary
Deel is seeking a Global Service Center Analyst to join their team in Latin America. The role involves driving operational excellence, delivering customer service, and ensuring efficient global processes for clients.
About the Role
As a Global Service Center Analyst, you will help mid-sized customers onboard to the Deel platform, serve as their primary point of contact, and provide support during the setup phase. You will be an expert user of the Deel platform, solve customer problems, and partner with internal teams to enhance the overall client experience. Your role will also involve suggesting ideas for optimizing customer onboarding workflows through process improvements and product automation.
About You
Required:
- 1+ years of experience in customer service, global operations, or a service center environment.
- Strong analytical skills with experience in data analysis and problem-solving.
- Proficiency with service management tools (e.g., Zendesk, ServiceNow) and CRM systems.
- Exceptional communication skills (both verbal and written) for diverse audiences.
Preferred:
- Knowledge of global employment practices, payroll systems, and international labor laws.
- Familiarity with Microsoft Office Suite and basic SQL or data visualization tools.
- Experience working with clients and team members from multiple countries and across multiple time zones.
- Experience working at a high growth start-up or scale-up.
Benefits
- Provided computer equipment tailored to your role.
- Stock grant opportunities dependent on your role, employment status, and location.
- Additional perks and benefits based on your employment status and country.
- The flexibility of remote work, including WeWork access where available.
Deel
Deel is the all-in-one Global People Platform that simplifies and streamlines every aspect of managing an international workforce—from culture and onboarding, to local payroll and compliance. Our industry-leading suite of HR tools, payroll solutions, mobility services, and compliance expertise makes it possible for companies of all sizes to scale globally with unmatched speed and flexibility. Today, Deel serves over 35,000+ companies worldwide—from small teams to publicly traded enterprise businesses.
Latin America