Global Technology Support Analyst
$80k/y-$100k/y
Latham & Watkins2 days ago
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OnsiteFull-timeEntry
Summary
Latham & Watkins is seeking a Global Technology Support Analyst I to join their Technology & Information Services team in Downtown Los Angeles. The role involves providing technical support to lawyers, paralegals, and staff through various communication channels.
About the Role
As a Global Technology Support Analyst I, you will work in the Global Technology Support Center, providing first and second line support for various firm applications and systems, logging support requests, managing incidents, and ensuring the protection of sensitive information. The position requires working Wednesday to Saturday from 5:00 am to 3:00 pm, with potential for a hybrid work schedule.
About You
Required:
- High school diploma or equivalent, preferably a Bachelor’s degree in Computer Science or Information Systems.
- A minimum of two (2) years of experience in a technical support role.
- Proficiency in MS Word, Excel, and PowerPoint.
Preferred:
- Microsoft certifications (Microsoft Office Master).
- ITIL v4 Foundation certification.
- Experience with ITIL v3 or v4 Framework.
Benefits
- Healthcare, life and disability insurance.
- Generous 401k plan.
- At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year.
- Well-being programs including mental health services and mindfulness resources.
- Professional development programs.
- Employee discounts.
- Affinity groups and networks for lawyers and staff.
Latham & Watkins
Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States. The firm has internationally recognized practices in a wide spectrum of transactional, litigation, corporate and regulatory areas. Our success is grounded in our devotion to the collaborative process, which reaches across global offices and practices and draws upon our deep subject matter expertise, an abiding commitment to teamwork and a powerful tradition of creative lawyering. Follow us on Twitter @lathamwatkins Join us on Facebook www.facebook.com/lathamwatkins Subscribe to us on YouTube http://youtube.com/lathamwatkinsglobal Content may include attorney advertising.
Los Angeles, CA