Cognizant is seeking a Google AI Lead Engineer for Contact Center solutions to join their team in Louisville, Kentucky. The role involves designing and implementing intelligent systems using the CCAI platform to create scalable, machine learning-driven solutions for enterprise clients.

As a Google AI Lead Engineer, you will be responsible for developing and deploying machine learning models for speech recognition, natural language understanding, and sentiment analysis. You will design dialog flows, manage intent recognition, and build IVR systems while collaborating with cross-functional teams to optimize Google’s CCAI tools for client-specific needs. Your work will also involve analyzing call transcripts to improve model accuracy and integrating AI solutions into existing contact center platforms.