Group Manager, Audience Support
$129.9k/y-$229.7k/y
Adobea day ago
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OnsiteFull-timeSenior
Summary
Adobe is seeking a Group Manager, Audience Support to lead a high-impact team responsible for public-facing product support and customer engagement in San Francisco, CA.
About the Role
As a Group Manager, Audience Support, you will guide a team of Audience Support Specialists, set standards for communication, prepare the team for product launches, manage complex conversations, and turn audience insights into actionable strategies. You will collaborate with various departments to ensure effective customer engagement during high-visibility moments.
About You
Required:
- 8+ years of experience in community management or social media support.
- 3+ years of people leadership experience with a track record of developing strong teams.
- Experience navigating high-risk or high-visibility moments.
- Excellent judgment in fast-paced environments.
- Cross-functional partnership experience (PR, Legal, Product, Marketing).
- Familiarity with enterprise social tooling (e.g., Sprinklr or similar).
- Excellent written communication skills with a strong tone and empathy.
Benefits
- Competitive salary range of $129,900 - $229,700 annually.
- Comprehensive benefits package including health, dental, and vision coverage.
Adobe
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
San Francisco, CA