Guest Services Supervisor
Erie Zoological Society18 hours ago
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OnsiteFull-timeMid
Summary
Erie Zoological Society is seeking a Guest Services Supervisor to join their team in Lake City, PA. The role involves overseeing the zoo's gift shop, amenities, groundskeeping, and assisting with ice rink operations during winter months.
About the Role
As a Guest Services Supervisor, you will lead and manage guest services staff, ensure a positive guest experience, oversee daily operations of the gift shop and amenities, manage third-party contracts, and maintain cleanliness and safety standards throughout the zoo and ice rink. You will also assist with event planning and respond to guest inquiries.
About You
Required:
- High school diploma or equivalent required; secondary education degree in business, hospitality, or related field preferred.
- Supervisory experience in a customer service environment.
- Strong communication and interpersonal skills.
- Proficiency in cash handling, point-of-sale (POS) systems, and Microsoft Office.
- Attention to detail and strong organizational skills.
- Ability to work flexible hours, including weekends and holidays.
Preferred:
- Previous gift shop buyer experience.
- Previous experience in a zoo, museum, or similar attraction.
- Commitment to providing outstanding guest experiences.
Benefits
- 401k with up to a 6% Employer Match after 1 year of service.
- Health, Dental and Vision Insurance.
- Company paid life insurance, short term/long term disability, and AD&D insurance.
- Employee Assistance Program.
- Vacation, Sick Pay, Holiday Pay.
- Individual membership to YMCA.
- Zoo Gift Shop, Event, Concession, and Ice Rink discounts.
- Complimentary zoo membership.
- Professional development and training opportunities.
- Positive and collaborative work environment.
Erie Zoological Society
Erie Zoological Society Office is a nonprofit organization management company based out of 423 W 38th St, Erie, Pennsylvania, United States.
Lake City, PA