Search for Head of Customer Success roles in Austin, TX with a focus on SaaS and e-commerce industries, requiring over 10 years of customer success experience, and offering a salary of at least $150,000.

Okay, I've searched for Head of Customer Success roles in Austin, TX, specifically in the SaaS and e-commerce industries, requiring over 10 years of customer success experience, and a salary of at least $150,000. I found 37 relevant positions for you to explore.

Head of Customer Success

Austin, TX

SaaS

e-commerce

10 years + Experience

$150000+

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Head of Customer Success role at imagine.io fundamentally aims to enhance product adoption and ensure customer satisfaction throughout the lifecycle of B2B relationships in the SaaS and e-commerce sectors. This individual will establish a strategic vision for a growing global customer success team, focusing not only on customer retention but also on active account growth, upselling opportunities, and engagement initiatives. Key responsibilities include conducting Quarterly Business Reviews (QBRs) with enterprise clients, implementing effective onboarding processes, and creating metrics that drive performance improvements. Given the startup environment, the candidate can expect to navigate challenges such as establishing frameworks in a rapidly evolving context, resolving customer issues promptly, and fine-tuning strategies based on customer feedback and market dynamics. Success in this role is likely defined by measurable improvements in customer satisfaction and retention rates, alongside tangible growth in Annual Recurring Revenue (ARR).

Company Analysis:

Imagine.io operates in the competitive landscape of B2B SaaS, specifically catering to the growing needs of industries requiring advanced 3D design and visualization solutions. As a venture-backed startup with a strong focus on innovation, the company's position is that of a disruptor, aiming to simplify complex processes for manufacturers and e-commerce platforms. The culture here seems dynamic and collaborative, likely appealing to individuals who thrive in fast-paced environments and value creativity. The Head of Customer Success role is critical to the company's mission; it acts as a bridge between product offerings and customer satisfaction, aligning closely with imagine.io's goal to deliver exceptional user experiences. This role sits at a strategic juncture, where successful leadership will have a direct impact on customer retention, product engagement, and ultimately, revenue growth, reinforcing the startup's ambitious growth trajectory.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to scale a customer success team. What were the main challenges you faced and how did you overcome them?
Describe a situation where you identified opportunities to increase customer profitability. What steps did you take to capitalize on those opportunities?
Can you provide an example of how you have used customer feedback to enhance a product or service in previous roles?
What strategies do you typically employ when setting performance metrics for customer success?
How would you approach onboarding a new enterprise customer to ensure maximum engagement with the product?
Describe your experience in conducting QBRs. What is your approach to making them valuable for your customers?
How would you manage a situation where a major client is unhappy with your product? What steps would you take to resolve the issue?
Imagine you are tasked with improving net retention rates. What immediate steps would you take to analyze the current situation?
Why are you interested in working at imagine.io specifically, and how do you see your experience aligning with our mission?
What qualities do you believe are essential for leading a customer success team in a startup environment?
What do you see as the biggest challenge facing customer success teams in the SaaS industry today?
How do you prioritize customer engagement tactics while managing your team’s resources effectively?
What are your thoughts on the balance between maintaining existing relationships and pursuing new business opportunities within customer success?
What questions do you have regarding our customer success vision at imagine.io?
What specific metrics would you focus on to measure the success of the customer success department?

Job Details

Overview Company

Head of Customer Success

$150k/y

imagine.io

3 days ago

Highlight

HybridFull-time10+ yearsDirector

Summary

Imagine.io is seeking a Head - Customer Success to join their team in Austin, TX. The role involves leading a global customer success team to drive product adoption and growth.

About the Role

As the Head - Customer Success, you will execute a vision and strategic plan for the customer success department, focusing on gross renewals and net retention improvements. Responsibilities include leading a global team, conducting QBRs with Enterprise accounts, setting up customer onboarding processes, defining performance metrics, and identifying opportunities to increase customer profitability.

About You

Required:

10+ years of customer success experience
4+ years of management experience
Experience in growing and scaling a customer success team
Experience in building new operational processes
Experienced in driving customer experience strategy
Responsible for ARR in past work profiles

Benefits

Competitive salary and commission structure
Comprehensive benefits package, including health and dental
Opportunity for growth and advancement within a dynamic and innovative company
Collaborative and supportive work environment

imagine.io

imagine.io is a B2B SaaS startup that has created an easy-to-use 3D content creation platform that empowers furniture, home furnishing accessories, textile manufacturers, and more to create stunning photo realistic 3D content without any engineering or 3D design background. Our cutting-edge real-time 3D graphics technology is built by a team of 3D experts with cloud-based rendering technology all wrapped into an easy-to-use web interface. We help customers create 3D images in minutes instead of hours or days compared to studio photography at a fraction of the cost. Our 3D content is proven to drastically save time and money while dramatically improving sales and profits.

You can think of us as Canva for 3D.

-Save 70% of the costs and 80% of the time creating product images -Get a massive lift on Ecommerce conversion rates from 55% to over 500% -Create prototypes faster and get pre-orders before manufacturing -Produce the highest-quality photorealistic 3D images, videos, virtual showrooms, and augmented reality experiences

Trusted by over 130+ leading manufacturers and retailers.

“We saw product views increase an average of 62% and as high as 350%, leading to an average sales increase of 46% for items using imagine.io 3D images.” - Justin Bowen, eCommerce Manager, The Great American Home Store

imagine.io is a venture-backed startup that has raised a total of $7.5M from the top investors in the United States - Venture South, Launch, CEAS Investments, Mercato Partners, and Parkwest LLC.

Austin, TX