Head of Customer Success
a day ago
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OnsiteFull-timeExecutive
Summary
LTV.ai is seeking a Head of Customer Success to join their team in New York, NY. The role involves owning the full customer journey post-sale and ensuring strategic brands realize maximum value from the platform.
About the Role
As the Head of Customer Success, you will be responsible for managing relationships with key e-commerce customers, developing proactive success strategies, partnering with product and engineering teams, building a high-performing customer success function, and representing the voice of the customer in various forums. This foundational role requires you to shape the long-term success strategy for the company and drive customer retention and advocacy.
About You
Required:
- 6–10+ years of experience in customer success, account management, or e-commerce strategy roles, ideally in a high-growth SaaS or DTC context.
- Proven success managing enterprise e-commerce brands with $100M–$1B+ in GMV.
- Excellent communication skills with the ability to influence cross-functionally and externally.
Preferred:
- Strategic thinker who can balance long-term planning with fast-paced execution.
- Highly organized and process-oriented.
- Deep empathy for operators, marketers, and retention teams.
- Passion for AI, marketing technology, and the future of customer communication.
Benefits
- Competitive compensation based on experience.
- Equity included.
LTV.ai
To sell online, there is Shopify. For conversion rate optimization, there are tons of tools out there - but what about post purchase optimization? 99% of marketers simply rely on carpet bombing via email and direct mail, with no coherent strategy. LTV.ai changes this by using AI to increase your CLTV, and subsequently profits, by 13-23%.
New York, NY