Head of Customer Success
$200k/y-$250k/y
Methoda day ago
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OnsiteFull-timeExecutive
Summary
Method is seeking a Head of Customer Success to join their team in San Francisco, CA. The role involves architecting and executing the post-sales engine that drives Method's growth and building world-class customer relationships.
About the Role
As the Head of Customer Success, you will own the entire customer lifecycle from signed contracts through onboarding, steady-state operations, renewal, and expansion. You will design and manage the CS Operating System, lead and scale the customer success team, optimize the onboarding process, and serve as a trusted advisor to customers. Your role will also involve defining service standards and championing customer insights to inform product development and strategy.
About You
Required:
- 10+ years in client-facing roles, including experience leading customer success strategies and managing fintech partnerships.
- Proven track record in consulting, pre-sales, technical customer success, or similar roles demonstrating measurable operational and commercial impact.
Preferred:
- Experience in finance or fintech industries.
- Familiarity with Linear, Retool, and modern CS tech stacks.
Benefits
- Competitive salary range of $200k–$250k.
- Opportunity to shape customer success at a high-growth fintech company.
Method
Method Financial empowers real-time data and payment access for consumer liabilities. Using consumer’s consent, Method can securely connect all of a user’s liabilities, retrieve comprehensive data, and enable payment access. Method’s industry-backed network allows lenders, fintechs, and financial institutions to build personalized lending and financial management experiences supported by comprehensive real-time credit data, evergreen connections and integrated payment rails. Through a single integration, Method powers access to liabilities held at over 15,000+ FIs in the US, covering 95% of all outstanding consumer liabilities.
San Francisco, CA