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Job Analysis:
The Head of Data & Technology at Merit America is tasked with crafting and executing a strategic vision that leverages data and technology to enhance learner experiences and operational effectiveness. This pivotal role underpins the organization’s commitment to closing the opportunity gap by developing scalable data-driven programs, thus directly affecting the lives of adults stuck in low-wage jobs. The candidate will lead a six-person team, focusing on the governance of data strategies, product development, and cross-functional partnerships. Key responsibilities will include overseeing data collection and integrity, fostering innovation in educational technology, and ensuring proactive business intelligence that aids in strategic decision-making. Success in this role will not only hinge on technical expertise in data management and product development but also on empathetic leadership to cultivate a data-driven culture across the organization. The ability to navigate ambiguity, align diverse stakeholder goals, and implement robust systems that support growth will be critical in achieving the organization's mission and demonstrating tangible impact within the first year.
Company Analysis:
Merit America operates in the nonprofit sector, addressing a significant social issue: the gap between low-wage employment and living-wage careers, particularly among marginalized groups. This context informs both the urgency of the Head of Data & Technology's role and the organization’s service-oriented and mission-driven culture. As a relatively young organization, Merit America positions itself as an innovator in career development and educational technology, striving to be a market leader in closing opportunity gaps. The company prioritizes diversity, equity, and inclusion, creating an inclusive environment that fosters collaboration and shared learning. The Head of Data & Technology will likely interact with a range of stakeholders, including program leaders and external partners, demanding both strategic oversight and grassroots execution. This role is essential not only for maintaining technical infrastructure but for aligning with the organization’s larger goals of expanding access to well-paying careers and ensuring that the institution scales effectively while maintaining high standards in data governance and product development. The position signals a growth-focused hire essential for reinforcing systems that drive the mission forward.