Head of Renewals
Kinaxis2 days ago
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RemoteFull-timeSenior
Summary
Kinaxis is seeking a Head of Renewals to join their team in a remote position. The role involves designing, scaling, and optimizing the renewals function to drive predictable revenue and maximize customer retention.
About the Role
As the Head of Renewals, you will be responsible for leading a global team of Renewals Managers, owning the renewal strategy, and ensuring alignment with Sales, Customer Success, Finance, and Legal. Your tasks will include defining global policies, establishing organizational structures, driving cross-functional alignment, enabling data-driven decisions, and creating negotiation strategies to maximize upsell and cross-sell opportunities.
About You
Required:
- Post-secondary diploma or degree in business, supply chain, computer science, process engineering, or related field.
- 10+ years of progressive experience in revenue leadership, renewals, customer success, or deal strategy within SaaS or B2B enterprise environments.
- 5+ years in a senior leadership role managing global or multi-regional teams.
- Proven track record of scaling a renewals function or adjacent revenue operations team.
- Demonstrated success in owning retention and renewal targets and driving upsell/cross-sell strategies.
- Deep understanding of SaaS economics, customer lifecycle management, and recurring revenue models.
- Expertise in forecasting, churn mitigation, and data-driven decision-making.
Preferred:
- Strong commercial acumen and negotiation skills.
- Experience leading change management initiatives and implementing automation.
- Familiarity with enterprise CRM systems (e.g., Salesforce) and renewal automation platforms.
Benefits
- Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month).
- Flexible work options.
- Physical and mental well-being programs.
- Regularly scheduled virtual fitness classes.
- Mentorship programs and training and career development.
- Recognition programs and referral rewards.
- Hackathons.
Kinaxis
Kinaxis is a global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery.
Chicago, IL