Search for Head of ServiceNow roles in the United States, focusing on the telecommunications industry, requiring 12+ years of IT experience including leadership, with expertise in API design and management, and a salary expectation of at least $190,000.

Okay, I've searched for Head of ServiceNow roles in the United States within the telecommunications industry that require 12+ years of IT experience, including leadership, expertise in API design and management, and a salary expectation of at least $190,000. I have found 76 positions for you.

Head of ServiceNow

United States

Telecommunications

12 years + Experience

$190000+

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Head of ServiceNow & Middleware role at Zayo is fundamentally about orchestrating the strategic vision and operational execution of the ServiceNow platform, specifically tailored for Telecommunications Order Management (TOM) and Service Assurance. This position requires a seasoned leader who can translate complex business objectives into actionable, scalable platform capabilities, ensuring that the ServiceNow environment is robust, compliant, and optimized for efficiency. A key responsibility includes driving cross-functional collaboration among Product Managers, Architects, Developers, and QA teams, indicating that effective communication and leadership are critical to success. The candidate will face challenges such as navigating the intricacies of large-scale implementations and integrations, while also addressing stakeholder needs across various departments. The emphasis on ITIL and TM Forum standards suggests a need for a methodical approach to governance and operational excellence. Success could look like significant enhancements in service lifecycle management, with measurable KPIs that reflect increased automation and improved operational efficiencies within 6-12 months of tenure.

Company Analysis:

Zayo operates at the forefront of telecommunications, positioning itself as a vital enabler for enterprises looking to harness the power of connectivity. With a vast network spanning 141,000 miles, the company serves as an essential partner for a diverse range of industries, from tech to healthcare. This market position reflects a strong demand for innovative solutions that the Head of ServiceNow & Middleware role will need to address. The culture seems to be innovation-driven, focusing on continuous improvement and the exploration of emerging technologies, which aligns perfectly with the role's expectations of leveraging new capabilities within the ServiceNow framework. This role sits within a larger operational framework, potentially interacting with senior leadership, making effective stakeholder management a crucial aspect of the job. As Zayo continues to pursue digital transformation and enhance service delivery, this hire is likely a strategic move to bolster the company's operational capabilities and ensure that Zayo remains agile in a rapidly changing market.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Can you describe a time when you successfully led a large-scale ServiceNow implementation? What were the key challenges you faced?
Tell me about a situation where you had to align different cross-functional teams to achieve a common goal. How did you ensure collaboration and success?
Describe a time when you had to manage a multi-million dollar program. What steps did you take to ensure it was delivered on time and within budget?
What experience do you have with API design and management? Can you give an example of how you utilized these skills in a past project?
How would you approach the integration strategy between ServiceNow and other tools in a complex ecosystem? What key factors would you consider?
Given our focus on digital transformation, how would you prioritize feature enhancements within the ServiceNow platform to best support our telecommunications operations?
Imagine you are tasked with driving automation initiatives in the ServiceNow platform. What steps would you take to identify and reduce manual workflows?
If you encountered resistance from a stakeholder regarding a change you proposed, how would you address their concerns while still advocating for the strategic vision?
Why do you believe your background in the telecommunications industry makes you a suitable candidate for this role?
What specific innovations in the ServiceNow platform are you most excited about, and how do you see them impacting our business?
How do you keep current with trends and changes in the telecommunications industry, particularly concerning BSS/OSS?
What attracted you to Zayo, and how does your career perspective align with our mission?
Can you describe the leadership style you find most effective when managing cross-functional teams?
What questions do you have about Zayo’s approach to digital transformation and your potential role within it?
Is there anything about our ServiceNow strategy that you would like to discuss or explore further with us?

Job Details

Overview Company

Head of ServiceNow & Middleware

$190k/y-$220k/y

Zayo Group

9 days ago

Highlight

RemoteFull-time12+ yearsDirector

Summary

Zayo Group is seeking a Head of ServiceNow & Middleware to join their team remotely in the United States. The role involves leading the strategy, delivery, and evolution of the ServiceNow Platform with a focus on Telecommunications Order Management and Service Assurance capabilities.

About the Role

As the Head of ServiceNow & Middleware, you will own and drive the roadmap, architecture, and implementation of ServiceNow modules including Order Management for Telecom, Service Assurance, CMDB, FSM, ESM, and custom applications. You will partner with business leaders across Product, Engineering, Service Delivery, and Operations to translate business goals into scalable platform capabilities. Leading cross-functional teams, you will guide integration strategy between ServiceNow and ecosystem tools, ensure adherence to ITIL and TM Forum standards, manage platform governance, and serve as a thought leader in ServiceNow innovation. You will also manage API platforms like Apigee or MuleSoft for enterprise integration and drive automation initiatives to enhance operational efficiency.

About You

Required:

12+ years of IT experience with 5+ years in a senior leadership role focused on enterprise platforms.
Deep hands-on experience leading large-scale ServiceNow implementations, especially Order Management for Telecom (OMT), SOM, or Service Assurance modules.
Strong telecom industry background with domain knowledge in BSS/OSS, Fulfillment, Provisioning, and Network Inventory.
Proven success in leading cross-functional teams and managing multi-million dollar programs with Agile/DevOps methodologies.
Demonstrated experience in platform strategy, architecture oversight, and vendor engagement.
Excellent communication, stakeholder management, and executive reporting skills.
Expertise in API design, integration, and management tools such as Apigee or MuleSoft.
Experience with workflow automation and microservices architecture.

Preferred:

Certified ServiceNow System Administrator and/or Implementation Specialist.
Experience with TM Forum frameworks (e.g., SID, eTOM, Open APIs).
Background in platform modernization, cloud-native architectures, or data-driven service operations.

Benefits

Vision insurance
401(k)
Medical insurance
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave

Zayo Group

For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next. With a network that stretches over 16.8 million fiber miles and spans an impressive 141,000 route miles, Zayo is not just in the business of connectivity – we're in the business of limitless potential.

Imagine a world where possibilities are boundless, where businesses can seamlessly bridge the gap between where they are and where they want to be. That's the world we're creating, one fiber mile at a time. Zayo's tailored connectivity and cutting-edge edge solutions are the heartbeat of carriers, cloud pioneers, data centers, educational institutions, and enterprises alike.

From the very core to the cloud to the edge, Zayo is there, powering exceptional experiences that redefine what's achievable.

So, are you ready to unlock the true power of connection? Embark on this journey with us and discover how Zayo doesn't just connect dots – we connect destinies. For more information, visit zayo.com.

United States