Head Universal Banker, Costa Mesa Harbor Branch
$53.67k/y-$70.03k/y
Citi17 hours ago
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OnsiteFull-timeMid
Summary
Citi is seeking a Head Universal Banker for their Costa Mesa Harbor Branch. This leadership role focuses on providing exceptional service delivery while guiding and supporting the branch team.
About the Role
As the Head Universal Banker, you will lead, coach, and support Universal Bankers and Tellers, ensuring compliance with policies and delivering exceptional client experiences. You will handle service transactions, drive sales, and champion risk and control within the branch. Your responsibilities include mentoring team members, engaging clients, resolving issues, and promoting digital capabilities.
About You
Required:
- 2-4 years relevant experience.
- Experience with face-to-face customer service, digital engagement, and basic sales/referrals.
- Open, client service orientation and desire to help customers.
- Excellent verbal and written communication skills.
- Analytical and problem-solving skills.
- Basic computer and digital tools skills.
Preferred:
- Retail experience.
Benefits
- Medical, dental & vision coverage.
- 401(k) plan.
- Life, accident, and disability insurance.
- Wellness programs.
- Paid time off including vacation, sick leave, and paid holidays.
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Costa Mesa, CA