Health IT Technical Support Specialist I
Midmark Corporation2 days ago
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OnsiteFull-timeEntry
Summary
Midmark Corporation is seeking a Health IT Technical Support Specialist I to join their team in Cincinnati, OH. The role involves providing front-line technical support for integrated hardware and software solutions in a healthcare setting.
About the Role
As a Health IT Technical Support Specialist I, you will be responsible for delivering technical support for connected medical devices and EMR integrations. Your tasks will include troubleshooting operating system and network issues, supporting EMR integrations, and maintaining customer satisfaction through effective communication and problem resolution. You will also participate in continuous improvement initiatives and collaborate with cross-functional teams to enhance product performance.
About You
Required:
- Associate's degree in Health Information Management, Information Technology, Engineering, or related field.
- At least 2 years of relevant experience in technical support or healthcare IT.
- Proficiency in installing, configuring, and troubleshooting Windows operating systems.
- Hands-on experience with SQL Server setup and troubleshooting.
- Experience supporting integrations using HL7, FHIR, APIs, or similar standards.
Preferred:
- Healthcare IT EMR/EHR experience.
- Microsoft SQL certifications or Microsoft Technology Associate (Database Fundamentals).
- CompTIA A+, Network+ certifications.
- Basic scripting skills (PowerShell, batch files, etc.).
- Bilingual (Spanish) skills.
Benefits
- Opportunity to work in a fast-paced healthcare environment.
- Engagement in continuous improvement initiatives.
- Collaboration with cross-functional teams.
Midmark Corporation
Founded in 1915, Midmark Corporation designs the seamless clinical care experiences that millions of medical, dental and veterinary visits depend on every day. It does this through the design and manufacture of an ecosystem of products and solutions that harmonize space, technology and clinical workflow. To learn more about Midmark, visit midmark.com.
Cincinnati, OH