Healthcare Scheduling, Connection Advisor Intermediate, Remote
a day ago
Highlight
RemoteFull-timeEntry
Summary
Lensa is seeking a Healthcare Scheduling, Connection Advisor Intermediate to join their Connection Center team in Remote. The role involves answering incoming calls, scheduling appointments, and verifying patient information.
About the Role
As a Connection Advisor Intermediate, you will be responsible for answering calls, scheduling, canceling, or rescheduling appointments, and verifying patient demographic and insurance information. You will also assist in mentoring new team members and support process improvement initiatives while ensuring compliance with guidelines.
About You
Required:
- High School Diploma
- One year data look-up/data entry experience
- Two years’ experience in customer service involving complex analytical problem-solving skills
- One year experience in a call center with emphasis in a customer service/medical industry
- 6 months of Connection Advisor Associate experience or specialized clinic operational experience
- One year of remote work experience
Preferred:
- One year of post-secondary education
- Healthcare Call Center experience
- Working knowledge of Epic cadence and prelude
- Patient registration experience
Benefits
- Remote work after training period
- Provided equipment including computers, monitors, keyboard, mouse, and phone
Lensa
Lensa is a U.S. job search platform with over 20 million registered users. We connect jobseekers to a wide range of opportunities from employers, staffing firms, recruitment agencies and job boards. Lensa also offers tools to help users understand their career options and make informed decisions throughout their job search journey — from exploration to application.
Minneapolis, MN