Help Desk Analyst
Lightways Hospice and Serious Illness Care2 days ago
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HybridFull-timeMid
Summary
Lightways Hospice and Serious Illness Care is seeking a Help Desk Analyst to join their team in Joliet, IL. The role involves providing quality support for technical problems related to Microsoft Windows software and PC hardware.
About the Role
As a Help Desk Analyst, you will be responsible for responding to telephone calls and emails, identifying, researching, and resolving technical issues. You will document problems and solutions, set up new employee equipment, and manage IT assets. The position requires strong analytical skills and the ability to work independently while guiding helpdesk operations.
About You
Required:
- Associates Degree in Information Technology or 5 years of hands-on IT experience, or a combination of technology certifications such as CCNA, MCSA, A+, Network+, or similar.
- Strong verbal and written communication skills.
- Ability to do on-call rotation which includes weekends and holidays.
- Must be able to lift up to 50 pounds.
Preferred:
- Familiar with project management systems.
- Understanding of HIPAA rules and responsibilities.
- Knowledge of Windows-based security.
- Knowledge of Mobile Device Management.
- Knowledge of SysAid Ticketing System.
- Knowledge of Apple Products.
Benefits
- Generous benefit package including medical, dental, disability, and life insurance.
- 401k with company match.
- Holidays and a generous PTO plan for full-time positions.
Lightways Hospice and Serious Illness Care
The mission of Lightways Hospice and Serious Illness Care is to provide comprehensive, holistic community-based support and care for patients and their loved ones. So your remaining time can be spent with less pain, less fear, and more joy. Recognized by the Chicago Tribune as one of the top workplaces in the Chicagoland area for the FOURTH year in a row!
Joliet, IL