Help Desk Analyst
a day ago
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OnsiteFull-timeEntry
Summary
New Horizons Healthcare is seeking a fulltime Help Desk Analyst to join their team in Roanoke, VA. The role involves implementing and supporting IT services, responding to end user IT incidents and requests.
About the Role
As a Help Desk Analyst, you will serve as the first point of contact for end users, providing technical assistance via phone, chat, email, or in person. Your responsibilities will include troubleshooting hardware and software issues, configuring and deploying workstations, maintaining IT equipment, and creating technical documentation. You will also assist in purchasing IT equipment and manage desk phones and cellphones, ensuring excellent customer support throughout.
About You
Required:
- Associate degree in IT or a related field with at least 2-3 years of equivalent working experience.
- Solid knowledge and experience troubleshooting desktops, laptops, handhelds, printers, scanners, monitors, and other technology equipment.
- Proficiency in working with the Microsoft Windows operating system.
- Active Directory Users and Computers administration experience.
- Office 365 administration experience, proficiency in Microsoft Excel, Word, Outlook.
- Excellent communication skills.
- Ability to write technical documentation.
- Good problem-solving skills.
- Excellent customer service skills required.
Preferred:
- Ability to work both independently and as part of a team.
- Participate in an after-hours on-call rotation, including weekends.
Benefits
- Competitive salary/benefits package including health insurance, dental plan, life insurance, and 403B investment plan.
- Malpractice is fully covered.
- Generous leave policies, CME benefits, licensure, and professional membership benefits.
- Educational loan repayment options may be available through National Health Service Corps.
New Horizons Healthcare
New Horizons Healthcare is a not-for-profit community based family health center, incorporated in 1999. We are committed to improving access to affordable, high quality, comprehensive health care for all, including the uninsured and underserved. This growing clinic includes pediatrics, family medicine, an on-site pharmacy with medication assistance program, behavioral health services, and a sliding fee discount program for those who are eligible, based on income. We also serve patients who are fully insured.
Roanoke, VA