Help Desk Analyst
$22/h-$35/h
Harvard Bioscience2 days ago
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OnsiteFull-timeEntry
Summary
Harvard Bioscience is seeking a Help Desk Analyst to join their team in New Brighton, MN. The role involves ensuring proper computer operation for end users to accomplish business tasks.
About the Role
As a Help Desk Analyst, you will be responsible for receiving, prioritizing, documenting, and actively resolving end user help requests. This includes troubleshooting hardware and software issues, managing printers and print queues, imaging new computers, and providing in-person support. You will also identify potential cybersecurity issues and assist with onboarding and offboarding employees.
About You
Required:
- Previous IT and end user support experience.
- Strong customer service skills.
- Proficiency in computers, printers, and Windows OS.
- Experience with email, MS Teams, and other MS Office products.
- Ability to troubleshoot user computing issues.
Preferred:
- Experience with backup solutions including tape management.
- Familiarity with Active Directory.
- Knowledge of Azure Admin Portal.
- Microsoft Certifications.
Benefits
- Competitive hourly wage ranging from $22.00 to $35.00.
- Opportunity to work in a dynamic and innovative environment.
Harvard Bioscience
Harvard Bioscience is a global developer, manufacturer and marketer of a broad range of specialized products, primarily apparatus and scientific instruments used to advance life science research at pharmaceutical and biotechnology companies, universities and government laboratories worldwide. We sell our products to thousands of researchers in over 100 countries through our full-line catalog (and various other specialty catalogs), our websites, and through distributors, including GE Healthcare, Thermo Fisher Scientific Inc., and VWR. We have sales and manufacturing operations in the United States, the United Kingdom, Germany, and Spain and sales facilities in France and Canada.
St Paul, MN