Search for Help Desk Support Specialist roles in Rocklin, CA, requiring 1-3 years of experience, familiar with Microsoft Office 365, and offering a salary of $20-$30 per hour.

Okay, I've searched for Help Desk Support Specialist roles in Rocklin, CA, that require 1-3 years of experience, involve Microsoft Office 365, and offer a salary between $20 and$ 30 per hour. I have found 27 positions for you.

Help Desk Support Specialist

Rocklin, CA

1-3 years

Microsoft Office 365

$20+

$30-

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Help Desk Support Specialist at ECORP Consulting is fundamentally tasked with ensuring smooth technical operations by responding to end-user support requests related to various devices and software applications. This involves not only troubleshooting and resolving basic performance issues but also maintaining an inventory of parts and documenting service activities, which reflects a commitment to operational efficiency. The ability to assist with installations and upgrades, as well as the maintenance of mobile GPS devices, indicates that the role blends both customer service and technical maintenance. A successful candidate will face challenges such as remote problem-solving and managing diverse technical issues across multiple operating systems, necessitating strong multitasking abilities and a methodical approach to research and resolution. To thrive in this role, one must not only have technical expertise but also possess strong communication skills to guide users through troubleshooting processes effectively.

Company Analysis:

ECORP Consulting, Inc. operates within the environmental regulation compliance sector, with a significant emphasis on servicing both public and private landowners since 1987. Their multidisciplinary approach suggests a collaborative environment, where the Help Desk Support Specialist will play a critical role in enabling other specialists—ranging from terrestrial biologists to GIS specialists—to effectively use technology in their work. This company’s culture likely values technical expertise, attention to detail, and regulatory awareness, given their focus on various environmental compliance laws and the need for precise documentation. The role will also require some travel between offices, emphasizing a team-oriented atmosphere where support functions are crucial for inter-office coordination. In terms of strategic alignment, this position supports broader company goals by ensuring that technical aspects run seamlessly, thereby allowing environmental specialists to focus on compliance tasks. The candidate should view this role not merely as a service position but as an integral part of a larger mission that underpins ECORP's credibility and operational reliability.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a time when you faced a challenging technical issue while assisting a user. How did you resolve it?
Can you give an example of how you prioritized multiple support requests? What criteria did you use?
Tell me about a time when you had to learn a new tool or software quickly to assist a customer. What was your approach?
How would you handle a situation where a user is frustrated with a recurring technical problem?
If a user reports that their GPS device is not functioning properly, what step-by-step approach would you take to troubleshoot the issue?
What techniques or strategies do you find effective in documenting support requests and resolutions?
Describe your experience with Microsoft Office 365 and Windows operating systems. What specific challenges have you encountered?
Imagine you receive a support request outside of normal operating hours. How would you manage the situation?
Why do you want to work at ECORP Consulting, and what do you find appealing about our mission in environmental regulation compliance?
How do your personal values align with the focus of ECORP on environmental protection and compliance?
What do you believe is the most important quality for someone in a help desk support role in the environmental consulting sector?
What questions do you have about the technology and tools used at ECORP to support your work as a Help Desk Support Specialist?
Can you share your approach to maintaining an organized inventory and tracking service and repair activity?

Job Details

Overview Company

Help Desk Support Specialist

$20/h-$30/h

ECORP Consulting, Inc.

4 days ago

Highlight

OnsiteFull-time1-3 yearsEntry

Summary

ECORP Consulting, Inc. is seeking a Help Desk Support Specialist to join their team in Rocklin, CA. The role involves providing support for basic computer, application, systems, device, access, or performance issues.

About the Role

As a Help Desk Support Specialist, you will respond to end-user phone, email, or chat requests for support, troubleshoot and deliver solutions, support installs or upgrades of software or devices, set up user profiles, maintain parts inventory, and log all service/repair activity. You will also maintain iOS and Android tablet-based GPS devices.

About You

Required:

Experience with Microsoft Office 365, MS Teams, Windows 10 and 11 Operating Systems.
1-3 years’ experience preferred.
Willingness to travel between Chico and Rocklin California offices on a semi-monthly basis.

ECORP Consulting, Inc.

ECORP Consulting, Inc. has assisted public and private land owners with environmental regulation compliance since 1987. We offer full service capability, from initial baseline environmental studies through environmental planning review, permit negotiation, liaison to obtain legal agreements, mitigation design, construction monitoring and compliance reporting. We bring together an experienced multidisciplinary team of environmental and regulatory specialists, terrestrial and aquatic biologists, wetland specialists, habitat restoration specialists, water resources experts, permitting specialists, archaeologists, air quality and noise analysts, unmanned aerial systems (drone) specialists, and geographic information systems specialists.

ECORP has established professional working relationships with federal and state regulatory agencies, based on technical excellence and a thorough understanding of regulatory processes. We are experienced with the regulatory requirements of the federal Clean Water Act (CWA), Sections 401, 402, and 404; the National Environmental Policy Act (NEPA); the National Historic Preservation Act (NHPA), Sections 106 and 110; the federal Endangered Species Act (ESA), Sections 7 and 10; the Coastal Zone Management Act (CZMA); the California Fish and Game Code; the California Environmental Quality Act (CEQA); and the California Endangered Species Act (CESA).

Rocklin, CA