Help Desk Support Technician
$45k/y-$45k/y
3 days ago
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OnsiteFull-timeEntry
Summary
Westchester Jewish Community Services is seeking a Help Desk Support Technician to join their team in White Plains, NY. The role involves providing technical support and troubleshooting for information systems and communication equipment.
About the Role
As a Help Desk Support Technician, you will serve as the primary help desk contact, responding to and closing tickets in a timely manner. Your responsibilities will include the installation, operation, maintenance, and support of information systems, troubleshooting equipment malfunctions, and assisting in problem resolution with the Network Administrator and IS department.
About You
Required:
- Bachelor's degree in Information Systems or equivalent Associate degree with relevant computer training or A+ certification.
- At least 1 year of experience in computer hardware and software maintenance/support.
- Proficiency in Microsoft Windows and Microsoft Office Suite.
- Ability to communicate effectively in English, both orally and in writing.
Preferred:
- Experience working with computer hardware, printers, and basic network equipment.
- Reliable transportation to travel to various sites in Westchester County.
- Ability to work in a team environment and provide excellent user support.
Benefits
- Generous paid time off.
- Comprehensive Health Benefits, Flexible Spending Account (FSA), and a Healthcare Reimbursement Arrangement (HRA).
- 403(b) Plan and an Agency-Paid Pension Plan.
- Ongoing Professional Development and Training.
- Employee Assistance Program.
- Tuition, day-care, and personal emergency reimbursements.
- Disability and life insurance.
- Staff appreciation events and employee mental health and wellness initiatives.
Westchester Jewish Community Services (WJCS) is one of the largest human service organizations in Westchester County, with over 80 programs that serve people of all ages and backgrounds. We offer a vast range of supportive community services each year to 20,000 people, including evidence-based mental health and trauma treatment, community residences and social and vocational programming for disabled adults, child- and parent-development programs, LGBTQ+ youth, family, and educational services, senior care, and spiritual and cultural programming for the wider Jewish community. Learn more at wjcs.com.
White Plains, NY