Help Desk Systems Engineer I
a day ago
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OnsiteFull-timeSenior
Summary
Reflexive Concepts is seeking a Help Desk Systems Engineer I to join their team in Fort Meade, MD. The role involves providing 24x7 support for Identity, Credential, and Access Management (ICAM) systems.
About the Role
As a Help Desk Systems Engineer I, you will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes assisting customers with access issues and aiding development teams with REST Services. You will utilize JIRA for ticket management and provide support through various channels including email, chat, and phone. The ideal candidate should be an analytical thinker capable of solving complex problems independently and quickly learning the operational environment.
About You
Required:
- TS/SCI Clearance with polygraph
- Seven (7) years of experience as a Systems Engineer in similar programs and contracts
- Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline
- Five (5) years of additional SE experience may substitute for a bachelor's degree for a total of 12 years of experience
- Experience with online and telephone customer support, Public Key Infrastructure (PKI), Attribute Based Access Control (ABAC), Entitlements Management, LDAP directories, SQL, RESTful services, and ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
- Ability to analyze system applications, perform troubleshooting, and communicate complex software systems
Preferred:
- Experience with Linux operating systems
- Ability to modify Confluence pages and write technical documentation
- Experience in educating/training customers on software capabilities
- Ability to assist in understanding and defining customer needs
- Ability to work independently
Benefits
- Shift differential available for Mid shift
- 24x7x365 coverage with rotating shifts
Reflexive Concepts
Reflexive Concepts is a Baltimore-based small business dedicated to providing the Intelligence Community, Department of Defense, and industry partners with top-tier technology solutions. We strive to connect the brightest engineers with the most complex and important projects in the National Security industry.
Fort Meade, MD