Help Desk Technician Level 1 (MSP)
$50000/y-$60000/y
2 days ago
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HybridFull-timeEntry
Summary
Bowman Williams is seeking a Help Desk Technician Level 1 (MSP) to join their team in Arlington Heights, IL. The role involves providing first-line technical support and troubleshooting for end users in a Managed Service Provider environment.
About the Role
As a Help Desk Technician Level 1, you will be responsible for delivering technical support via phone, remote access, and onsite visits. Your tasks will include troubleshooting issues across servers, workstations, Microsoft 365, Active Directory, and networking. You will also perform PC deployments and migrations, document client interactions, and rotate into after-hours support to ensure client uptime.
About You
Required:
- 1 year+ of MSP experience.
- Proficiency with Microsoft servers, Windows OS, Active Directory, Group Policy, and PowerShell basics.
- Familiarity with networking fundamentals, DNS/DHCP, MFA, VPNs, and VoIP.
- Experience supporting Microsoft 365 (AD Connect, AD Sync, licensing management).
- Strong troubleshooting ability with printers, scanners, and remote desktop setups.
- Excellent communication and customer service skills.
Preferred:
- A reliable vehicle for commuting to client sites and office visits (2–3 days per week in Arlington Heights, IL).
Benefits
- Hybrid work environment (WFH flexibility a few days per week).
- Monthly team lunches and quarterly team-building events.
- Opportunities for career advancement within a growing MSP.
- Exposure to cutting-edge IT technologies and projects.
- Certification reimbursement and ongoing training support.
- A casual, collaborative team culture where your input is valued.
Bowman Williams
Bowman Williams – Staffing MSPs and CSPs. We are a staffing firm for IT Managed Service Providers (MSPs) and Cloud Service Providers (CSPs). We exist to help growing MSPs and CSPs hire and scale their permanent staff to keep pace with the increasing demand for IT Managed and Cloud Services. We are the staffing authority for IT Managed and Cloud Service Providers, bar none. If you are currently working in the IT Managed or Cloud Services industry, we can help you advance your career by introducing you to the word's most premier IT Cloud companies. Los Angeles | Dallas–Fort Worth | Chicago | New York | Washington, D.C.
Arlington Heights, IL