Help Desk Technician Level 2
American Freedom Insurance Company10 months ago
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OnsiteFull-time
Summary
American Freedom Insurance Company is seeking a Help Desk Technician Level 2 to join their team in Mount Prospect, IL. The role involves providing technical support and solutions to clients, ensuring the smooth operation of their IT systems.
About the Role
As a Help Desk Technician Level 2, you will be responsible for troubleshooting, diagnosing, and resolving complex technical issues related to Windows operating systems and server-based applications. Your daily tasks will include providing advanced technical support, collaborating with teams, and assisting in IT projects and upgrades.
About You
Required:
- Bachelor’s degree in information technology, Computer Science, or related field preferred.
- Proven experience as a Level 2 Helpdesk Engineer or similar role.
- Strong expertise in Windows operating systems (Windows 10/11, Server 2019/2022).
- Proficient in troubleshooting hardware and software issues.
- Experience with Hyper-V, Azure, Intune, Active Directory, Group Policy, and DNS.
- Familiarity with networking concepts and protocols.
- Excellent communication and customer service skills.
Preferred:
- Certifications as CompTIA A+, Microsoft Certified: Windows 10/11 are a plus.
- Ability to work independently and collaboratively in a team environment.
Benefits
- Competitive Salary commensurate to education and experience.
- 401K - with company contribution of up to 6% of salary.
- Attractive Health insurance plans – Blue Cross Blue Shield PPO, HMO or HSA.
- Vacation & Holiday Pay.
- Employee Referral Program.
- Business Casual Work Environment.
- Company Lunches, Outings, and more.
American Freedom Insurance Company
American Freedom is a property and casualty insurance organization specializing in automobile insurance. The company is focused on serving independent agents and their customers, in the states of Illinois, Indiana and Pennsylvania. American Freedom has proven to be a recognized provider of affordable automobile insurance coverage.
Mount Prospect, IL