Help Desk Tier I Representative
$21/h-$21/h
3 days ago
Highlight
OnsiteFull-timeEntry
Summary
Lincoln Intermediate Unit 12 is seeking a Help Desk Tier I Representative to join their team in New Oxford, PA. The role involves providing IT support and exceptional customer service to maintain a productive technology environment.
About the Role
As a Help Desk Tier I Representative, you will serve as a critical point of contact for IT support within the Lincoln Intermediate Unit. Your responsibilities will include resolving technical issues, assisting users with technology-related inquiries, and contributing to a collaborative team environment. You will be expected to demonstrate strong organizational skills and maintain confidentiality while handling sensitive information.
About You
Required:
- High school diploma or equivalent.
- Proficiency with Microsoft and Google suites of office products.
- Strong organizational skills and attention to detail.
Preferred:
- A two-year technical degree.
- 1-3 years of experience within the technology support field.
- Ability to prioritize tasks effectively and utilize time management techniques.
Benefits
- Medical, dental, and vision insurance with dental and vision at no cost to the employee.
- $30,000 life insurance policy at no cost to the employee.
- Employee Assistance Program (EAP) for employees and eligible dependents.
- Short-term and long-term disability.
- Participation in Public School Employees Retirement System (PSERS).
- Paid Time Off.
- Access to the Lincoln Health and Wellness Center with no copays or deductibles.
Lincoln Intermediate Unit 12
The Lincoln Intermediate Unit serves local schools and communities, local businesses and nonprofit organizations, all Pennsylvania schools, Intermediate Units and libraries via statewide programs, and federal, state and local agencies. The Mission of the Lincoln Intermediate Unit is to empower our customers to solve their most challenging problems that impact learning and quality of life.
New Oxford, PA